https://community.ee.co.uk/t5/SIM-cards-Porting/Transferring-SIM-card-to-new-SIM-free-phone/m-p/1389850#M46282 <P>Bought direct from Samsung.&nbsp; It's just showing no service on the new phone but works on the old one</P> Fri, 24 May 2024 09:30:25 GMT Lucy119 2024-05-24T09:30:25Z https://community.ee.co.uk/t5/SIM-cards-Porting/Transferring-SIM-card-to-new-SIM-free-phone/m-p/1389839#M46279 <P>I've just bought a new SIM free phone and put my old SIM card in it but it's not connecting to the network.&nbsp; If I put the SIM card back in my old phone it works again.&nbsp; The old phone was also a SIM free phone that I had bought separately.&nbsp;</P><P>How do I get the SIM card working with the new phone? Can't find an appropriate option when calling 150</P> Fri, 24 May 2024 09:19:01 GMT https://community.ee.co.uk/t5/SIM-cards-Porting/Transferring-SIM-card-to-new-SIM-free-phone/m-p/1389839#M46279 Lucy119 2024-05-24T09:19:01Z https://community.ee.co.uk/t5/SIM-cards-Porting/Transferring-SIM-card-to-new-SIM-free-phone/m-p/1389846#M46280 <P>When you say "not connecting to the network", do you mean it's not showing coverage bars?</P> <P>It certainly suggests a problem with the phone, which you should contact the seller to resolve. Out of interest, who was the seller?</P> Fri, 24 May 2024 09:25:15 GMT https://community.ee.co.uk/t5/SIM-cards-Porting/Transferring-SIM-card-to-new-SIM-free-phone/m-p/1389846#M46280 bristolian 2024-05-24T09:25:15Z https://community.ee.co.uk/t5/SIM-cards-Porting/Transferring-SIM-card-to-new-SIM-free-phone/m-p/1389848#M46281 <P>Reboot the phone &amp; do a manual search of Network Ops to select EE.</P> Fri, 24 May 2024 09:29:22 GMT https://community.ee.co.uk/t5/SIM-cards-Porting/Transferring-SIM-card-to-new-SIM-free-phone/m-p/1389848#M46281 XRaySpeX 2024-05-24T09:29:22Z https://community.ee.co.uk/t5/SIM-cards-Porting/Transferring-SIM-card-to-new-SIM-free-phone/m-p/1389850#M46282 <P>Bought direct from Samsung.&nbsp; It's just showing no service on the new phone but works on the old one</P> Fri, 24 May 2024 09:30:25 GMT https://community.ee.co.uk/t5/SIM-cards-Porting/Transferring-SIM-card-to-new-SIM-free-phone/m-p/1389850#M46282 Lucy119 2024-05-24T09:30:25Z https://community.ee.co.uk/t5/SIM-cards-Porting/Transferring-SIM-card-to-new-SIM-free-phone/m-p/1389861#M46283 <P>Think it may have been a case of user error&nbsp;<span class="lia-unicode-emoji" title=":face_with_rolling_eyes:">🙄</span> I tried sim tray 2 and it's working in there.&nbsp; Not sure why sim tray 1 wasn't working but I'm not going to question it!&nbsp;<span class="lia-unicode-emoji" title=":face_with_tears_of_joy:">😂</span></P> Fri, 24 May 2024 10:08:05 GMT https://community.ee.co.uk/t5/SIM-cards-Porting/Transferring-SIM-card-to-new-SIM-free-phone/m-p/1389861#M46283 Lucy119 2024-05-24T10:08:05Z https://community.ee.co.uk/t5/SIM-cards-Porting/Transferring-SIM-card-to-new-SIM-free-phone/m-p/1389869#M46285 <P>Dual-SIM phones often have the choice of which SIM is active for mobile data, outgoing calls &amp; text messages - but both are active for incoming activity all the time.</P> <P>Sounds like the phone may have a fault with SIM-tray 1. If you later come to want to use that, it will be harder to resolve than doing so now.</P> Fri, 24 May 2024 10:21:19 GMT https://community.ee.co.uk/t5/SIM-cards-Porting/Transferring-SIM-card-to-new-SIM-free-phone/m-p/1389869#M46285 bristolian 2024-05-24T10:21:19Z