topic Re: Re: Unable to activate new eSIM in SIM cards & Porting

Re: Unable to activate new eSIM

Pid47 — Tue, 21 May 2024 13:42:51 GMT

Did this get resolved?

I am having the same issue with my new iPad pro 2024

Re: Re: Unable to activate new eSIM

Leanne_T — Tue, 21 May 2024 15:15:42 GMT

Hi @Pid47

Thanks for coming here 🙂

What happens when you try and activate the eSIM?

Are you downloading the eSIM from your EE app?

Leanne.

Re: Re: Unable to activate new eSIM

Pid47 — Tue, 21 May 2024 15:23:31 GMT

Hi Leanne_T

I tried with the QR Code first, after 10-15 mins I got an error saying the Activation Failed.

I then tried through the app and repeatedly got an error saying unable to activate.

I did also ring Customer Services and they are sending another QR Code through the post but I am unsure that it will work if the first one failed

Re: Re: Unable to activate new eSIM

Pid47 — Wed, 22 May 2024 14:38:31 GMT

I have just received the esim in the post and it has still failed, it is really frustrating that I cannot use this as I need to now

Re: Re: Unable to activate new eSIM

Christopher_G — Wed, 22 May 2024 16:16:18 GMT

Thanks for the update, @Pid47

I'm not sure why it isn't working for you. I recommend getting in touch with our Mobile Care team again so they can continue with the troubleshooting.

Chris