https://community.ee.co.uk/t5/SIM-cards-Porting/SIM-card/m-p/1389040#M46194 <P>Hello&nbsp;<a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/2659582">@Tracy149</a>&nbsp;</P><P>Was it a new Contract you took out or upgrade? Or is it PAYG?&nbsp; If you haven't received the Sim Card I suggest you call Customer Services on 150.&nbsp;</P><P>You can get a replacement Sim Card at an EE store. However you will need to provide valid photo ID. Our EE stores will accept a passport (from any country) or a UK photocard driving licence.</P><P>Please note: if a driving licence is being used as a form of proof, the address on the customer’s driving licence MUST match their EE account address.&nbsp;</P> Wed, 22 May 2024 10:23:10 GMT Profile closed 2024-05-22T10:23:10Z https://community.ee.co.uk/t5/SIM-cards-Porting/SIM-card/m-p/1389028#M46193 <P>I have not received my SIM card&nbsp;</P> Wed, 22 May 2024 09:51:10 GMT https://community.ee.co.uk/t5/SIM-cards-Porting/SIM-card/m-p/1389028#M46193 Tracy149 2024-05-22T09:51:10Z https://community.ee.co.uk/t5/SIM-cards-Porting/SIM-card/m-p/1389040#M46194 <P>Hello&nbsp;<a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/2659582">@Tracy149</a>&nbsp;</P><P>Was it a new Contract you took out or upgrade? Or is it PAYG?&nbsp; If you haven't received the Sim Card I suggest you call Customer Services on 150.&nbsp;</P><P>You can get a replacement Sim Card at an EE store. However you will need to provide valid photo ID. Our EE stores will accept a passport (from any country) or a UK photocard driving licence.</P><P>Please note: if a driving licence is being used as a form of proof, the address on the customer’s driving licence MUST match their EE account address.&nbsp;</P> Wed, 22 May 2024 10:23:10 GMT https://community.ee.co.uk/t5/SIM-cards-Porting/SIM-card/m-p/1389040#M46194 Profile closed 2024-05-22T10:23:10Z