topic Re: Re: Replacement sim in SIM cards & Porting

Re: Replacement sim

Ahmed43619 — Mon, 20 May 2024 08:51:06 GMT

My SIM card has stopped working, my number is

[Mod edit: Please do not post your mobile number in this public forum. Thanks]

Re: Re: Replacement sim

James_B — Mon, 20 May 2024 11:20:47 GMT

Welcome to the EE Community, @Ahmed43619 🙂

Are you using a pay as you go or pay monthly plan?

James

Re: Re: Replacement sim

SusanCum — Tue, 21 May 2024 08:42:21 GMT

Yes I am pay as I go plus pay monthly. I do need a new SIM card please

Re: Re: Replacement sim

James_B — Tue, 21 May 2024 08:52:55 GMT

Welcome to the EE Community, @SusanCum 🙂

Are you using a pay as you go pack?

What is the reason for needing a new SIM, is it lost, stolen or damaged?

James

Re: Re: Replacement sim

Profile closed — Tue, 21 May 2024 08:53:35 GMT

Hello @SusanCum

You can get a replacement Sim Card at an EE store. However you will need to provide valid photo ID. Our EE stores will accept a passport (from any country) or a UK photocard driving licence.

Please note: if a driving licence is being used as a form of proof, the address on the customer’s driving licence MUST match their EE account address.

If that's not an Option you will need to call CS on 150 to ask for a Replacement Sim Card