topic Re: Re: PAC code not working in SIM cards & Porting

Re: PAC code not working

pekker71 — Sun, 19 May 2024 16:00:20 GMT

Hi we are having exactly the same problems , both our phones will not accept the PAC codes whichever way you try just keeps saying wrong format should be ABC123456 , we have until 6th June

Re: Re: PAC code not working

pekker71 — Sun, 19 May 2024 16:07:04 GMT

Please help Leanne or EE support , we are a family with 2 disabled people we were told this process of keeping our numbers from bt to ee would be simple ,but oh no . Spend all day trying but the PAC codes on both phones aren’t the right format ABC123456 so no phones in case of emergencies

Re: Re: PAC code not working

bristolian — Sun, 19 May 2024 17:55:58 GMT

If no PAC has been provided, your existing (old) phones will remain active for now - this shouldn't create any safety issues.

You may need to submit your PAC via CS, if the webform doesn't accept them.

Re: Re: PAC code not working

Katie_B — Mon, 20 May 2024 06:05:47 GMT

Hello @pekker71.

Thanks for coming here.

I can see @bristolian has provided you with a helpful response.

Please let us know if you have any further questions.

Katie