topic Re: How can I convert a data SIM to eSIM? in SIM cards & Porting

How can I convert a data SIM to eSIM?

Dez6 — Wed, 15 May 2024 18:19:29 GMT

I have a data SIM for an iPad. I've just received my new iPad, which only supports eSIM. How can I convert my data SIM to an eSIM?

Re: How can I convert a data SIM to eSIM?

Katie_B — Thu, 16 May 2024 06:42:31 GMT

Good morning @Dez6.

Thanks for coming here.

Did you purchase your iPad and data plan through EE?

Katie

Re: How can I convert a data SIM to eSIM?

Dez6 — Thu, 16 May 2024 08:01:42 GMT

Hi Katie

I only bought the data SIM from EE, the iPad was bought somewhere else.

Re: How can I convert a data SIM to eSIM?

Katie_B — Thu, 16 May 2024 08:18:48 GMT

Thanks for confirming @Dez6.

Are you able to download your eSIM within your EE account online?

Katie

Re: How can I convert a data SIM to eSIM?

Dez6 — Thu, 16 May 2024 08:23:56 GMT

I called Tech Support. It seems it can't be converted directly, due to being a data SIM, vs. phone SIM. They are sending me a new eSIM, so should be good.

Re: How can I convert a data SIM to eSIM?

Katie_B — Thu, 16 May 2024 08:47:52 GMT

Thanks so much for letting us know @Dez6.

Katie 🙂

Re: How can I convert a data SIM to eSIM?

NARadyk — Thu, 16 May 2024 17:12:09 GMT

I have a very similar situation and I wanted to make sure that I am understanding you correctly; are you saying you need to buy a Phone SIM (NOT a Data SIM) to be able to easily convert it into an eSIM for the new M4 iPad?

Re: How can I convert a data SIM to eSIM?

Chris_B — Thu, 16 May 2024 19:45:05 GMT

@NARadyk No. You need to request a QR code to activate the eSIM.

Re: How can I convert a data SIM to eSIM?

P-N — Fri, 17 May 2024 13:47:27 GMT

I have the same issue; Apple said in the store that it’s simple to transfer to an eSim; however, EE tech support told me today that I have to go to an EE store (45 minutes drive each way for me) or wait five days for them to send a QR code via royal mail in the post. It's all very frustrating for a digital product.