topic Re: Where’s my original number? Help! in SIM cards & Porting

Where’s my original number? Help!

Sutty2006 — Thu, 16 May 2024 10:56:32 GMT

Received PAC code on Saturday, contract changed from o2 to EE on the following Tuesday afternoon. I followed instructions by texting PORT to 150 and followed the instructions. Last message I had was “there’s been a problem, we will contact you in 24hrs” it’s been 44hrs and I’ve heard nothing. Please tell me my number isn’t lost…… HELP!!

Re: Where’s my original number? Help!

bristolian — Thu, 16 May 2024 11:27:49 GMT

If you've already provided your PAC to EE, then this problem looks specific to you - I recommend contacting EE CS on 150, they have access to your individual account and can advise further.

Re: Where’s my original number? Help!

Sutty2006 — Thu, 16 May 2024 12:24:10 GMT

I have rang 150. There is no option to press (from the many there are) for number issues. I have tried technical support but ended up being cut off on purpose. I have been with EE for 3 days and already struggling.

Re: Where’s my original number? Help!

James_B — Thu, 16 May 2024 16:14:48 GMT

Hi @Sutty2006,

I'm sorry to hear your call was disconnected. Please give our support team another call on 150 so a member of the team can check the status of your number transfer.

Thanks

James