topic Re: New SIM card in SIM cards & Porting

New SIM card

ivii — Tue, 14 May 2024 12:43:39 GMT

Hey I brought just a new SIM card in morning on 24 month contract but my internet is not working . I don’t know y .

ivii — Tue, 14 May 2024 12:36:47 GMT

Hey can I ask you for a my new SIM card is not working ? I just brought it ?

ivii — Tue, 14 May 2024 12:44:56 GMT

Is there anyone can help me please ?

Chris_B — Tue, 14 May 2024 12:45:17 GMT

@ivii Have you changed the APN settings on the device to EEs ? Have a look at THIS

ivii — Tue, 14 May 2024 12:55:50 GMT

@Chris_B @Hey thank you for replying but I have a iPhone I don’t know y internet is not working and too slow .can you please help me ?

Chris_B — Tue, 14 May 2024 12:59:00 GMT

@ivii Can you go to Settings> General>VPN & Device management>Profile and delete any profile that’s there. Then restart the device.

ivii — Tue, 14 May 2024 13:07:27 GMT

@Chris_B pardon ! I just check now but there is no VPN profile I have .

James_B — Tue, 14 May 2024 16:35:39 GMT

Is your data connection not working at all, or is it just slower than you'd expect?

James

Chris_B — Tue, 14 May 2024 17:02:55 GMT

@ivii Do you have a profile in Settings>General ?