topic Number Ported but can't receive SMS in SIM cards & Porting

Number Ported but can't receive SMS

Wilko_UK — Thu, 09 May 2024 09:16:44 GMT

Good Morning...

Just in the process of transferring my number from O2 to EE. The number has transferred ok. I can send SMS and receive messages via messenger and receive messages from 150. However, any other SMS based messages are not coming through. I've reset, powered off/on, checked the settings in messenger etc. Still NADA. Perhaps I'm being too impatient, but SMS is a basic cellar function.
Is this something that will resolve itself or do I have to start navigating automated CS menus??

Re: Number Ported but can't receive SMS

bristolian — Thu, 09 May 2024 09:25:53 GMT

When you say you are "just in the process" of a port-in, is your porting-in day today, 09/05? If so, split service is perfectly normal on the day.

Or have you completed a port-in on a previous day, in which case have you received the text confirming completion?

Messenger, WhatsApp and suchlike don't use SMS - these are internet-based apps, so all this proves is a working internet connection.

Re: Number Ported but can't receive SMS

Wilko_UK — Thu, 09 May 2024 13:24:01 GMT

Its ok.. It's just me being uber impatient .. everthing has now sorted itself out.
Thanks for the input. 🙂

Re: Number Ported but can't receive SMS

Katie_B — Thu, 09 May 2024 13:30:55 GMT

Thanks for letting us know @Wilko_UK.

Have a great day,

Katie