topic Re: iMessage number not correct in SIM cards & Porting

iMessage number not correct

Aaron155 — Wed, 01 May 2024 09:49:47 GMT

Hi all

i have recently joined EE and ported my number from Three.

I have noticed that on my iMessage and FaceTime settings my number is incorrect. I assume it is the number EE gave me before my Three number was ported.

When I add my correct number it then lists it, but tells me that iMessage and FaceTime can’t be used with this number?

Any help appreciated.

Re: iMessage number not correct

Chris_B — Wed, 01 May 2024 12:24:45 GMT

@Aaron155 Turn off iMessage and FaceTime then restart the device. Now in Settings phone make sure your number is correct if it is you can turn iMessage and FaceTime back on.

Re: iMessage number not correct

Aaron155 — Wed, 01 May 2024 13:18:40 GMT

Just tried, didn’t work unfortunately.

Re: iMessage number not correct

Katie_B — Wed, 01 May 2024 16:55:55 GMT

Thanks for trying @Aaron155.

If you follow these steps does your correct number show?

Settings > Tap your name > Scroll down and tap your iPhone > then you will see your number.

Katie

Re: iMessage number not correct

Aaron155 — Wed, 01 May 2024 17:57:41 GMT

Hi Katie

No, it shows the wrong number in there, assume it’s the original EE number before mine was ported.

Re: iMessage number not correct

Katie_B — Wed, 01 May 2024 18:01:48 GMT

Thanks for checking @Aaron155.

If you are unable to update this, please give us a call.

Katie