https://community.ee.co.uk/t5/SIM-cards-Porting/Replacement-Sim-hasn-t-arrived/m-p/1382482#M45789 <P>Hi I ordered my replacement SIM card more than a week ago and it still hasn’t arrived, I’ve just tried to contact customer care but there’s a message stating ‘lines closed’ despite the hours being 8am to 9pm. Not great is it.</P> Tue, 30 Apr 2024 13:52:51 GMT Stephen156 2024-04-30T13:52:51Z https://community.ee.co.uk/t5/SIM-cards-Porting/Replacement-Sim-hasn-t-arrived/m-p/1382482#M45789 <P>Hi I ordered my replacement SIM card more than a week ago and it still hasn’t arrived, I’ve just tried to contact customer care but there’s a message stating ‘lines closed’ despite the hours being 8am to 9pm. Not great is it.</P> Tue, 30 Apr 2024 13:52:51 GMT https://community.ee.co.uk/t5/SIM-cards-Porting/Replacement-Sim-hasn-t-arrived/m-p/1382482#M45789 Stephen156 2024-04-30T13:52:51Z https://community.ee.co.uk/t5/SIM-cards-Porting/Replacement-Sim-hasn-t-arrived/m-p/1382529#M45792 <P>Hello <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/4370808">@Stephen156</a></SPAN>.&nbsp;</P> <P>Thanks for coming here.&nbsp;</P> <P>I am sorry to hear this is happening when calling our customer care line.&nbsp;</P> <P>Are you calling 150 from an EE handset or 07953 966 150?</P> <P>Katie</P> Tue, 30 Apr 2024 16:32:15 GMT https://community.ee.co.uk/t5/SIM-cards-Porting/Replacement-Sim-hasn-t-arrived/m-p/1382529#M45792 Katie_B 2024-04-30T16:32:15Z