topic Apple watch S9 Cellular plan doesn't work in SIM cards & Porting

Apple watch S9 Cellular plan doesn't work

Vijay2157 — Tue, 30 Apr 2024 08:01:16 GMT

I have recently purchased the apple S9 watch cellular plan with EE. In my account it shows the different number to the my phone number which makes no sense for me. Also, I don't get any call or notifications on the watch when the phone isn't connected. It seems that the cellular plan doesn't work

Re: Apple watch S9 Cellular plan doesn't work

Christopher_G — Tue, 30 Apr 2024 10:11:17 GMT

Hi @Vijay2157

The number on your account is for billing purposes only. Calls made to your mobile number should route through your watch too.

If you think it isn't set up correctly, I recommend getting in touch with our Mobile Care team.

Chris

Re: Apple watch S9 Cellular plan doesn't work

Chris_B — Tue, 30 Apr 2024 13:07:04 GMT

@Vijay2157 Have you activated the tariff via the watch app ?

Re: Apple watch S9 Cellular plan doesn't work

Vijay2157 — Tue, 30 Apr 2024 13:20:45 GMT

Hi, I called EE on 150 and EE representative resolved this issue. I can use my watch now for the calling purpose when it is not connected with a phone

Re: Apple watch S9 Cellular plan doesn't work

Christopher_G — Tue, 30 Apr 2024 13:32:41 GMT

Thank for coming back to let us know, @Vijay2157 🙂

Chris