topic Re: puk code in SIM cards & Porting

puk code

stuartcu — Tue, 26 Sep 2023 20:43:07 GMT

my son has damaged his phone i bought him ... so i have put his sim card in another phone and now its asking for a puk code ? how do i get it

Re: puk code

Profile closed — Tue, 26 Sep 2023 20:58:35 GMT

Hello @stuartcu

UNBLOCK YOUR PHONE WITH A PUK CODE

Your phone can become blocked in a number of ways - one of them is if you enter the wrong SIM card PIN number three times in a row.

To unblock your SIM card, you will need to use something called a PUK (Personal Unblocking Key).

Remember that unblocking is different to unlocking. Read more information on unlocking your device.

How to get a PUK code

The quickest way to get a PUK code is online using My EE. We’ll show you this information whenever you need it.

Follow the steps below to get your PUK code:

1. Log in or register for My EE.

2. From the menu, select Manage device.

3. Scroll down the page where you’ll see the option Unblock SIM (PUK code).

4 Select Show PUK code >

Once you have your PUK code, enter this into your phone to unblock your SIM.

Please take care when you enter your PUK code - if you enter the wrong PUK code 10 times in a row, you will block your SIM card and we'll need to send you a new one.

More help with your PUK code

If you need more help with your PUK code, contact Customer Services on 150 or see more ways to get in touch

Re: puk code

XRaySpeX — Wed, 27 Sep 2023 11:11:04 GMT

@Profile closed wrote:

2. From the menu, select Manage device.

No longer exists, neither any Menu nor Manage device but if you go to Home > Plans & Subs & select eSIM/SIM Replace , then Cancel you will see the option Unlock your SIM & its PAK CODE. Someone's made a boo-boo & left it out.

Re: puk code

Profile closed — Wed, 27 Sep 2023 11:27:58 GMT

Oh I didn't know.

Sorry

Re: puk code

Sk1_ahmed1 — Wed, 20 Mar 2024 01:59:30 GMT

Cant find the plans

Re: puk code

Katie_B — Wed, 20 Mar 2024 07:11:02 GMT

Good morning @Sk1_ahmed1.

What kind of plan are you looking for?

Are you looking to join EE?

Speak soon,

Katie

Re: puk code

DaleWhit — Sat, 27 Apr 2024 11:47:28 GMT

All the above is about getting to the PUK in the app, which I'm also attempting. Unsuccessfully.

It appears that the app changes all the time and we cannot find our way to the PUK via the EE app.

Please give up-to-date instructions on how to find your SIM PUK?

Thanks,

Dale

PS. have found that the browser-based EE will allow you to find your PUK. Go to

Home->Plans&Subscriptions->Manage Mobile-> Replace SIM->Cancel

You should now be at Account Settings (couldn't find a simpler way to get here)

https://ee.co.uk/plans-subscriptions/mobile/settings-permissions

PUK Code is displayed for the selected Mobile number down the page...

Navigation through here is a minefield. Needs work. Would also be useful to bring the Mobile app into sync with this...

Re: puk code

XRaySpeX — Sat, 27 Apr 2024 11:30:55 GMT

@DaleWhit : You'll find the PUK, to unblock your SIM after too many incorrect PIN attempts, in your online MyEE under Home > Plans & Subs > Unlock your SIM / eSIM.

Re: puk code

DaleWhit — Sat, 27 Apr 2024 11:51:43 GMT

Note that this works only using a browser to navigate here. Doesn't work on EE app on my iPhone.

Re: puk code

XRaySpeX — Sat, 27 Apr 2024 11:54:47 GMT

@DaleWhit : Yes. Hence I told you to use your online EE a/c.

Re: puk code

DaleWhit — Sat, 27 Apr 2024 11:58:35 GMT

😀no offence but "online EE" is ambiguous. The phone app is also 'online EE'.

Re: puk code

XRaySpeX — Sat, 27 Apr 2024 12:01:09 GMT

@DaleWhit : OK, have it your way! Most understand "online" to mean using a browser.

Re: puk code

Welshspark — Sun, 09 Jun 2024 12:46:09 GMT

Thanks for your help, it worked a treat EE need to take a look of their web site and amend it to suit. Instead of sending me around and around in circles to find a non-existent fix