topic Re: New EE customer - cannot make calls in SIM cards & Porting

New EE customer - cannot make calls

TomRL — Fri, 26 Apr 2024 11:14:21 GMT

Hi, I just transferred to EE mobile yesterday afternoon.

My former provider (Vodafone) stopped working just now, but I cannot make or receive calls on EE. Not ideal for work.

EE say to call for technical support - but I can't!

Can anyone please advise?

Re: New EE customer - cannot make calls

bristolian — Fri, 26 Apr 2024 12:04:25 GMT

For clarity, when was/is your port-in date?

You've mentioned transferring "yesterday afternoon" suggesting Thursday 25th, but then "my former provider stopped working just now" suggesting today, Friday 26th.

A port-in is usually set for the working day after you submit your PAC, and split service is perfectly normal on the day of port-in.

Re: New EE customer - cannot make calls

TomRL — Fri, 26 Apr 2024 12:12:27 GMT

Hi, thanks for your reply. I switched yesterday afternoon, putting in my PAK. Vodafone has stepped working today but EE not working yet.

Re: New EE customer - cannot make calls

bristolian — Fri, 26 Apr 2024 12:38:15 GMT

When exactly did you provide your PAC (Porting Authority Code)?

If you supplied this before approx 4pm yesterday Thursday 25th, your port-in is today Friday 26th. For your port-in to have been yesterday Thursday 25th, you would have supplied your PAC on Wednesday 24th.

This all goes towards clarifying what stage of the port-in you are at. On your port-in day you should receive a text message confirming the process complete - have you received this?