topic Re: eSIM No Signal in SIM cards & Porting

eSIM No Signal

Hollied123 — Wed, 24 Apr 2024 08:23:08 GMT

I activated my eSIM from the EE app yesterday on my new iPhone 15 plus. All worked and it said the mobile data plan was accepted. The eSIM says 'on'. However, still no signal? EE have been no help at all on live chat. I've restarted the phone, toggled airplane mode on/off. I've done everything I can think of and still nothing. I need my phone desperately for work!! Please help

Re: eSIM No Signal

Christopher_G — Wed, 24 Apr 2024 10:38:30 GMT

Hi @Hollied123

Welcome to the community.

If you still have a physical SIM, is that working? Did you have a good phone signal before registering the eSIM?

Chris

Re: eSIM No Signal

ALP9 — Thu, 25 Apr 2024 20:20:04 GMT

Hi @Christopher_G

i’m having the same problem. I have no signal with my esim

Re: eSIM No Signal

Katie_B — Fri, 26 Apr 2024 06:25:14 GMT

Hello @ALP9.

Have you recently moved from a physical sim to an E-SIM?

If yes, does your physical SIM still have signal?

Katie