topic Re: URGENT - Disconnected for over multiple days without resolution pending update in SIM cards & Porting

URGENT - Disconnected for over multiple days without resolution pending update

jbm01 — Mon, 22 Apr 2024 15:49:03 GMT

My sim card has been disconnected after an fault and I have yet to get connection back.

I have been unable to make calls or use data. This is effecting business and social relationships and I have no way to contact EE or any external parties as I live alone.

A single user fault report was requested on the 12.04.2024 and confirmed by Tech support on 18.04.2024.

My connection has now completely cut off where I could still make calls. Now I have no access to data or calls.

I missed an appointment with my doctor on this basis so could lead to problem with my health if I can not contact anyone.

I spoke to 3 Tech Support workers and was promised this would be resolved immediately and yet. This has been ongoing since the 12.04.2024

I was promised upgrade pending Manager review.

Please can I have contact with senior advisor on this matter. I have not been given any alternative or had any contact via email or any other medium.

Re: URGENT - Disconnected for over multiple days without resolution pending update

bristolian — Mon, 22 Apr 2024 15:50:29 GMT

You can contact EE CS on 0800 0798586 from any working phone, it need not be an EE one or a mobile. They have access to your specific account and are best placed to advise further.

CS have an escalation process.

Re: URGENT - Disconnected for over multiple days without resolution pending update

jbm01 — Mon, 22 Apr 2024 15:52:28 GMT

Where can I email a manager?

I live alone and dont have access to another free phone

Re: URGENT - Disconnected for over multiple days without resolution pending update

bristolian — Mon, 22 Apr 2024 15:55:35 GMT

EE have no published CS email address, it's often an inefficient method of contact. Many users in similar circumstances have used a web-calling app such as Skype over a WiFi-connection, otherwise you could ask friends or relatives if they'd be willing to let you borrow their phone.

Re: URGENT - Disconnected for over multiple days without resolution pending update

jbm01 — Mon, 22 Apr 2024 16:00:47 GMT

How can I contact a manager?

Who would be the first point of call?

I have spoke to 3 different tech support and now I have no data and no calls. So please direct me to management

Re: URGENT - Disconnected for over multiple days without resolution pending update

bristolian — Mon, 22 Apr 2024 16:00:07 GMT

You can contact EE CS on 0800 0798586 from any working phone or a web-calling app such as Skype. They have access to your specific account and are best placed to advise further.

CS have an escalation process.

Re: URGENT - Disconnected for over multiple days without resolution pending update

jbm01 — Mon, 22 Apr 2024 16:04:57 GMT

Thanks I will try LinkedIn

Re: URGENT - Disconnected for over multiple days without resolution pending update

XRaySpeX — Mon, 22 Apr 2024 21:43:28 GMT

Not here you can't! This user discussion forum can have no access to your specific account. Your 1st port of call is to raise this with CS & try your luck to be passed to a mgr.