topic Re: About cancel my sim card in SIM cards & Porting

About cancel my sim card

q726ydyh — Mon, 22 Apr 2024 05:43:20 GMT

hi, I have now left UK and will not return for a few years. Too bad I forgot to cancel my phone card and package, but now I can't call your phone support because of regional reasons. I'd really like to check if my phone card is a ''pay as you go'' plan. can you provide an email address so that I can contact you through it.

Re: About cancel my sim card

XRaySpeX — Mon, 22 Apr 2024 06:44:33 GMT

@q726ydyh : EE provide no email contact.

Did you top it up when you used it? If so, it's PAYG and you've no need to cancel it.

Re: About cancel my sim card

bristolian — Mon, 22 Apr 2024 06:59:12 GMT

@q726ydyh wrote:

now I can't call your phone support because of regional reasons

What is the regional reason? EE is a UK operator and all contact methods are thus UK-based.

PAYG is a pre-payment "top-up" based system where you can add monthly bolt-ons but anything & everything can be cancelled as & when you choose.

Pay-monthly is a contract-based service where you receive a monthly bill and pay it normally via direct debit.

If you text BALANCE to 150 you will receive a response from which it's normally possible to deduce whether you're on pay-monthly or PAYG.