topic Re: Block SIM in SIM cards & Porting

Block SIM

Mr_Odin — Tue, 03 May 2022 17:38:15 GMT

Hi, Is it possible to block a SIM card using either your online account or the EE mobile phone app?

Re: Block SIM

Chris_B — Tue, 03 May 2022 17:42:05 GMT

@Mr_Odin Do you mean it’s lost or been stolen? If that’s the case you need to call customer services to have it blocked.

Re: Block SIM

Mr_Odin — Tue, 03 May 2022 17:45:53 GMT

Thanks for the reply Chris, it would be nice if both the website and app were intuitive enough for one to be able to do that themselves opposed to sitting in a call queue for ages.

Oh well

Re: Block SIM

Chris_B — Wed, 04 May 2022 07:27:50 GMT

@Mr_Odin but you need to request a replacement Sim card you cannot do this online as you’ll be sent a text message to confirm that replacement Sim card which obviously you will not receive because you don’t have the Sim card that’s been replaced.

Re: Block SIM

Pradeepbhai — Mon, 20 Nov 2023 05:51:10 GMT

How to block my sem

Re: Block SIM

Katie_B — Mon, 20 Nov 2023 07:46:36 GMT

Good morning @Pradeepbhai.

Do you need to report your SIM lost/stolen?

If yes, you can do this by calling 07953 966 150 from any landline or provider.

Katie

Re: Block SIM

Arestes0781 — Mon, 11 Mar 2024 12:58:09 GMT

what actions do I need to take so that the sim card is not blocked after 180 days? In order for the sim card not to be blocked, will it be enough if I periodically top up my account and purchase and pass or add-ons?

Re: Block SIM

James_B — Mon, 11 Mar 2024 13:16:55 GMT

Hi @Arestes0781,

Please see What is pay as you go and flex hibernation, and how do I stop it? - The EE Community for everything you need to know.

Hope this helps. 🙂

James

Re: Block SIM

Arestes0781 — Mon, 11 Mar 2024 13:22:38 GMT

Thanks a lot))

Re: Block SIM

Ruslancataraga1 — Sat, 20 Apr 2024 22:40:23 GMT

Hi,I lost my phone

Re: Block SIM

Ruslancataraga1 — Sat, 20 Apr 2024 22:41:08 GMT

I want blocked my SIM card

Re: Block SIM

Katie_B — Sun, 21 Apr 2024 05:59:16 GMT

Good morning @Ruslancataraga1.

I am sorry to hear you have lost your phone.

To block your SIM and blacklist your device please get in touch with our customer care team on 07953 966 250.

Do you have insurance for your phone?

Katie

Re: Block SIM

Dilnoza98 — Tue, 20 Aug 2024 14:57:29 GMT

Hi, Is it possible to block a SIM card using either your online account or the EE mobile phone app?

Re: Block SIM

Dilnoza98 — Tue, 20 Aug 2024 14:58:19 GMT

Yeah

Re: Block SIM

Dilnoza98 — Tue, 20 Aug 2024 15:01:48 GMT

I wont to block my SIM card

Re: Block SIM

Leanne_T — Tue, 20 Aug 2024 15:51:55 GMT

Hi @Dilnoza98

Welcome to our community.

If you have lost your SIM card, you would need to give our customer care team a call on 07953 966 150 to report this as soon as possible to stop any unauthorised usage.

Leanne 🙂