topic Re: No service in SIM cards & Porting

No service

Dskhalinx — Tue, 16 Apr 2024 20:10:05 GMT

I just moved my number to EE and since that move happened there has been no service on my mobile

Dskhalinx — Tue, 16 Apr 2024 20:08:04 GMT

I just moved my number to EE and since that move happened there has been no service on my mobile

Katie_B — Wed, 17 Apr 2024 06:21:45 GMT

Good morning @Dskhalinx.

When did your number port complete?

Katie

Dskhalinx — Wed, 17 Apr 2024 06:23:50 GMT

I think it was yesterday because i last received a text from Lebera at about 11am and at 12pm i got no service up until this moment

Dskhalinx — Wed, 17 Apr 2024 06:24:37 GMT

Yesterday

Katie_B — Wed, 17 Apr 2024 06:54:53 GMT

Thanks for confirming when your number port completed @Dskhalinx.

Have you tried restarting your phone?

Katie

Dskhalinx — Wed, 17 Apr 2024 06:55:56 GMT

Yeah i did that yesterday and even this morning. Still the same

Katie_B — Wed, 17 Apr 2024 07:29:46 GMT

Thanks for getting back to me @Dskhalinx.

Does your old SIM still work?

Katie

Dskhalinx — Wed, 17 Apr 2024 07:31:00 GMT

No it stopped working but still in my phone

Katie_B — Wed, 17 Apr 2024 08:09:01 GMT

Do you have access to another phone @Dskhalinx?

If yes, I'd recommend giving us a call so our technical care team can look into your number port further.

Katie