topic Re: Puk code in SIM cards & Porting

Puk code

Wholenut — Thu, 22 Jun 2023 12:08:36 GMT

The how to unlock or find your PUK code is outdated in the community forum. To find your PUK code, just to to account settings and scroll down and you will see a PUK code for your device. Make sure the number shown in the box at the top of the page is the number for the device you are trying to find the PUK code for.

Re: Puk code

Alex_M — Thu, 22 Jun 2023 12:52:26 GMT

Where are you seeing this? The instructions seem clear and different to what you've posted on the EE website.

https://ee.co.uk/help/my-account/pay-as-you-go/how-to-unblock-your-phone-with-a-puk-code2

Thanks,
Alex

Re: Puk code

XRaySpeX — Thu, 22 Jun 2023 14:18:41 GMT

You'll find the PUK, to unblock your SIM after too many incorrect PIN attempts, in your online MyEE under Menu > Account Settings > Unlock your SIM.

Re: Puk code

basiek2010 — Mon, 31 Jul 2023 12:05:38 GMT

Hi .When I'm going to MENU I don't have a option account setting. I only have Home ,Shop ,help and Business.Please help.I contact ee but they can't help.

Re: Puk code

James_B — Mon, 31 Jul 2023 12:11:02 GMT

Hi @basiek2010,

Welcome to the EE Community. 🙂

Tap here to view your PUK code.

Hope this helps.

James

Re: Puk code

basiek2010 — Mon, 31 Jul 2023 12:20:20 GMT

Hi James.

Thank you so much for your help.My phone is working now.Hurray.

Re: Puk code

James_B — Mon, 31 Jul 2023 12:24:46 GMT

No problem @basiek2010 🙂

James

Re: Puk code

JustMattB — Tue, 08 Aug 2023 14:21:45 GMT

This worked finally.

I had the same problems as above as it's not displayed as described in the EE help.

https://ee.co.uk/plans-subscriptions/mobile/settings-permissions

That's the page you want to go to

Your puk will be displayed there about half way down.

Re: Puk code

Ninpin — Sun, 13 Aug 2023 21:51:27 GMT

There is no option under Menu to get to Account settings!

Re: Puk code

Ninpin — Sun, 13 Aug 2023 21:55:19 GMT

Not helpful at all . Your solution doesn't work.

Re: Puk code

JustMattB — Sun, 13 Aug 2023 21:55:42 GMT

@Ninpin wrote:
There is no option under Menu to get to Account settings!

Yes you are right EE information is out dated.

Go to the web page https://ee.co.uk/plans-subscriptions/mobile/settings-permissions

The puk code is on there.

Re: Puk code

Lynne890 — Wed, 17 Jan 2024 19:44:29 GMT

Where

Re: Puk code

James_B — Thu, 18 Jan 2024 07:53:10 GMT

Hi @Lynne890,

Welcome to the EE Community. 🙂

Please tap here and login to view your PUK code.

James

Re: Puk code

IsaacDavies — Fri, 12 Apr 2024 16:41:36 GMT

I need my puk code my phone number is +***********

[Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

Re: Puk code

XRaySpeX — Fri, 12 Apr 2024 16:18:23 GMT

@IsaacDavies : You'll find the PUK, to unblock your SIM after too many incorrect PIN attempts, in your online MyEE under Home > Plans & Subs > Unlock your SIM / eSIM.

Re: Puk code

IsaacDavies — Tue, 16 Apr 2024 16:04:56 GMT

I forgot need my puk code I can’t call for it

Re: Puk code

James_B — Tue, 16 Apr 2024 16:08:46 GMT

Hi @IsaacDavies,

Please tap here to view your PUK code.

James