topic Re: Network provider showing vodafone in SIM cards & Porting

Network provider showing vodafone

Jeff111 — Fri, 12 Apr 2024 12:17:15 GMT

Hi, I've just switched from vodafone, everything's working great but my network provider still says vodafone. Anyone know why?

Re: Network provider showing vodafone

bristolian — Fri, 12 Apr 2024 12:25:06 GMT

In order for your phone's screen to be showing Vodafone as provider, it must have an active VF SIM in.

Re: Network provider showing vodafone

Chris_B — Fri, 12 Apr 2024 12:42:08 GMT

@Jeff111 When did you switch? Have you been sent an EE SIM card ? Did you move your number to EE ? When did you switch?

Re: Network provider showing vodafone

Jeff111 — Fri, 12 Apr 2024 12:53:01 GMT

Yes I've done all of that and switched 2 days ago, everything's done and everything's working. It's just still showing vodafone as my provider, it's weird.

Re: Network provider showing vodafone

Jeff111 — Fri, 12 Apr 2024 12:54:32 GMT

I took the vodafone sim out, I have the ee one in. It doesn't make sense.🤷🏻‍♂️

Re: Network provider showing vodafone

Leanne_T — Fri, 12 Apr 2024 13:22:17 GMT

Hi @Jeff111

Thanks for coming back to us 🙂

Could you add a screenshot with no personal details to show where the phone is showing Vodafone?

Leanne.

Re: Network provider showing vodafone

Jeff111 — Fri, 12 Apr 2024 14:11:09 GMT

I've checked and I am on ee, it's just showing vodafone here. It's probably nothing.

Re: Network provider showing vodafone

bristolian — Fri, 12 Apr 2024 14:15:33 GMT

Is yours a dual-SIM phone? Has this phone been used on VF previously?

Re: Network provider showing vodafone

Jeff111 — Fri, 12 Apr 2024 14:30:36 GMT

I was with vodafone until 2 days ago. It is a dual sim but I only have the ee sim in it.

Re: Network provider showing vodafone

Leanne_T — Fri, 12 Apr 2024 14:58:40 GMT

Thanks @Jeff111

What phone are you using?

Can you try and manually select EE as the network restart the phone and then turn network selection back to automatic, does this update the service provider for you?

Leanne.

Re: Network provider showing vodafone

Jeff111 — Fri, 12 Apr 2024 15:17:44 GMT

It's an a53 5g. Just done all of that and it hasn't changed. I've gone into the sim and I'm definitely on ee, it just states in that section that I'm still with vodafone. 🤷🏻‍♂️

Re: Network provider showing vodafone

Leanne_T — Fri, 12 Apr 2024 15:19:34 GMT

Thanks, this is strange @Jeff111

If this doesn't change in the next few days, please call us on 150 and the team can check the transfer has been fully complete for you 🙂

Leanne.

Re: Network provider showing vodafone

Jeff111 — Fri, 12 Apr 2024 15:20:36 GMT

Okay, will do. Thanks.

Re: Network provider showing vodafone

Leanne_T — Fri, 12 Apr 2024 15:21:41 GMT

No problem @Jeff111

Leanne 🙂