topic Re: replacement sim in SIM cards & Porting

replacement sim

daisylavill — Thu, 28 Mar 2024 00:05:13 GMT

how do i order a new sim ive lost mine

Re: replacement sim

Profile closed — Thu, 28 Mar 2024 00:15:38 GMT

You can get a New SIM at an EE store. However you will need to provide valid photo ID. Our EE stores will accept a passport (from any country) or a UK photocard driving licence.

Please note: if a driving licence is being used as a form of proof, the address on the customer’s driving licence MUST match their EE account address.

If that's not an Option you will need to call CS on 150 for a Replacement Card to be sent out to you.

Re: replacement sim

Profile closed — Thu, 28 Mar 2024 00:35:54 GMT

Hi @daisylavill

Welcome to the EE community,

you can call into any EE store across the U.K. with photographic ID & they will be able to provide you with a free replacement SIM you can order one online through your MyEE account or by calling customer services on 07953966150.

Just remember to report it as lost or stolen to safeguard your account.

Thanks,

David

Re: replacement sim

XRaySpeX — Thu, 28 Mar 2024 01:58:07 GMT

Don't ask for a New SIM but a replacement SIM.

Re: replacement sim

Profile closed — Thu, 28 Mar 2024 14:55:22 GMT

My bad.

Re: replacement sim

Younalove05 — Fri, 29 Mar 2024 12:37:08 GMT

Hi I lost my sim card can I order new one please

Re: replacement sim

Profile closed — Fri, 29 Mar 2024 12:47:30 GMT

Hello @Younalove05

You can get a replacement Sim Card at an EE store. However you will need to provide valid photo ID. Our EE stores will accept a passport (from any country) or a UK photocard driving licence.

Please note: if a driving licence is being used as a form of proof, the address on the customer’s driving licence MUST match their EE account address.

If that's not an Option you will need to call CS on 150 to ask for a Replacement Sim Card

Re: replacement sim

Guhad1 — Fri, 12 Apr 2024 08:05:25 GMT

I lost my sim and just want yo

order new one to my home address please

Re: replacement sim

Guhad1 — Fri, 12 Apr 2024 08:07:09 GMT

I’m not in the country I will come back next Sunday and I have a job by Monday I want sim to be at home by then Becouse I can’t wrk with out it

Re: replacement sim

Guhad1 — Fri, 12 Apr 2024 08:09:10 GMT

Could you please order sim for me please to my home adress

Re: replacement sim

Guhad1 — Fri, 12 Apr 2024 08:13:14 GMT

I lost my sim

could you please send new sim to my adress

Re: replacement sim

Guhad1 — Fri, 12 Apr 2024 08:17:00 GMT

Could you order replacement sim to my home adress at London please

Re: replacement sim

Christopher_G — Fri, 12 Apr 2024 08:40:03 GMT

Hi @Guhad1

Welcome to the community. I'm sorry to hear that the SIM is lost.

To order a replacement SIM and block the old one, you'll need to follow the instructions on this Lost or Stolen Mobile Phone help page.

Chris

Re: replacement sim

Ranainuk07 — Tue, 05 Nov 2024 16:54:08 GMT

How can I order a new sim

Re: replacement sim

XRaySpeX — Tue, 05 Nov 2024 19:24:31 GMT

@Ranainuk07 : Why do you need 1?

Take phone & old SIM into an EE shop with Photo ID & they'll transfer number, any SIM contacts & credit if applicable to a replacement SIM of correct size for free or order a replacement SIM online at Order a replacement SIM for £1.50 or phone CS for one. It will come as a Combi-SIM with all 3 sizes as push-outs.

You can only use the online form when you just need a different sized SIM for a new phone.

Re: replacement sim

Alextodorovgrou — Sat, 05 Apr 2025 11:33:02 GMT

I already ordered replacement SIM card but didn’t receive it? Could you please let me know what happened

Re: replacement sim

Alex_H — Sat, 05 Apr 2025 13:18:31 GMT

Hi @Alextodorovgrou,

Welcome to the EE Community

How and when was it you ordered your replacement SIM?

Replacement SIMs will be sent Royal Mail First class and should arrive within 3 working days.

Why was it you needed a replacement SIM, had your current one been lost?

Alex

Re: replacement sim

Alextodorovgrou — Sat, 05 Apr 2025 16:09:55 GMT

Hello we ordered the replacement sim 3 days ago online when I login I can
see the order and it’s saying that will be delivered within 1,2 working
days, but we didn’t receive any details about the delivery

Re: replacement sim

Michael_D — Sun, 06 Apr 2025 07:45:31 GMT

You wouldn't receive any details about delivery @Alextodorovgrou, as the SIM card is just sent by standard post with no tracking details.

As it is just in the post, there can be delays in it being delivered.

If you've not had the SIM in the next couple of days you can give our customer services team a call to check the status and arrange for another one to be sent if needed.

Alternatively, if it is a replacement SIM, and you are the account holder, you can visit an EE store with photo ID (either a passport or driving licence) and they'll be able to issue a SIM for you.

Michael