topic Re: No Service in SIM cards & Porting

No Service

laurendee123 — Thu, 11 Apr 2024 08:42:37 GMT

I have just returned from Spain, and had purchased an eSIM via Holafly and used this as my “Travel” SIM. When I landed last night, my “Primary” SIM is showing no service.

I am unable to call 150. I have done the usual turned it on and off again, removed the SIM, yet nothing is working. Any ideas?

Re: No Service

XRaySpeX — Thu, 11 Apr 2024 08:46:56 GMT

@laurendee123 : How long were you away in Spain?

Are you on contract or PAYG?

Re: No Service

laurendee123 — Thu, 11 Apr 2024 08:49:05 GMT

Only from Sunday - Wednesday, and I am on a SIM-only contract.

Re: No Service

Christopher_G — Thu, 11 Apr 2024 09:17:35 GMT

Have you tried restarting your phone, @laurendee123? Please also make sure that your network selection mode is set to automatic.

Chris

Re: No Service

laurendee123 — Thu, 11 Apr 2024 09:19:18 GMT

Yes, I’ve tried both of these to no avail.

Re: No Service

Christopher_G — Thu, 11 Apr 2024 09:22:30 GMT

OK, thanks @laurendee123

It may be worth having a chat with our technical support team to see if they can check everything from our side.

Chris

Re: No Service

laurendee123 — Thu, 11 Apr 2024 09:24:30 GMT

Is there any way of doing this without calling? I’m unable to make calls.

Re: No Service

Christopher_G — Thu, 11 Apr 2024 09:27:29 GMT

There's a live chat service in the EE App, under the help section, @laurendee123

Chris

Re: No Service

laurendee123 — Thu, 11 Apr 2024 09:43:56 GMT

Sorry if I’m missing something Chris, but where can I find this?

Re: No Service

Christopher_G — Thu, 11 Apr 2024 10:18:53 GMT

It should be there at the top of the screen, @laurendee123. Is your EE SIM on pay monthly or pay as you go.

I notice a little moon symbol at the top of your screenshot. Could you make sure you're not in 'do not disturb' mode, or anything similar?

Chris

Re: No Service

laurendee123 — Thu, 11 Apr 2024 12:15:21 GMT

I’m on a SIM only contract. I have taken DND off and it still doesn’t appear.

Re: No Service

Leanne_T — Thu, 11 Apr 2024 12:38:36 GMT

Thanks for trying @laurendee123

If this option is not showing you would need to call us from another phone to get this looked into.

Full contact details can be found on our Contact EE page.

Leanne.