topic Re: Replacement Sim Card not working in SIM cards & Porting

Replacement Sim Card not working

Luke_player — Tue, 09 Apr 2024 13:06:44 GMT

I have been abroad for some time so was using a different physical sim and my British phone number stopped working. As such I got a new SIM card sent out to me. However now I have put the new SIM card back in and my phone still isn’t getting any service? Any help would be greatly appreciated as I really need access to my British number asap

Re: Replacement Sim Card not working

bristolian — Tue, 09 Apr 2024 13:24:10 GMT

Replacement SIMs can only be sent to the account holder's registered UK address, and they must first be used on the UK network before they will work abroad.

Is yours a PAYG or pay-monthly one?

Re: Replacement Sim Card not working

Luke_player — Tue, 09 Apr 2024 14:31:43 GMT

Ah that is news to me, so someone would need to install another replacement sim in the uk and then send it to me again…

it is a pay monthly contract

Re: Replacement Sim Card not working

Leanne_T — Tue, 09 Apr 2024 15:08:40 GMT

Hi there @Luke_player

We are unable to guarantee replacement SIM cards will work abroad when they have not been fully activated on the EE network in the UK.

I would suggest giving us a call to make sure the SIM has been activated and roaming is fully set up on your account for you.

Leanne.