topic Sim password forgotten after phone updated in SIM cards & Porting

Sim password forgotten after phone updated

Queenie56 — Tue, 09 Apr 2024 13:25:26 GMT

Need to rest my sim urgently because I can’t make or receive calls.

Re: Sim password forgotten after phone updated

Leanne_T — Tue, 09 Apr 2024 15:05:24 GMT

Hi @Queenie56

Thanks for coming here.

Is the a SIM passcode you have set up?

Have you tried the default 1111?

Leanne 🙂

Re: Sim password forgotten after phone updated

Queenie56 — Tue, 09 Apr 2024 15:13:55 GMT

I think it is one I put in myself, and now can't remember. I haven't tried 1111 yet... I only have one chance remaining.

Re: Sim password forgotten after phone updated

Leanne_T — Tue, 09 Apr 2024 15:33:53 GMT

Hi @Queenie56

Sorry we would not know what the SIM password has been changed to, if this is entered too many times you will need a PUK code which can be found in your EE online account.

You can tap here to view your PUK code.

Leanne.