topic Re: Phone not connected after change of supplier in SIM cards & Porting

Phone not connected after change of supplier

Sue0608 — Mon, 08 Apr 2024 19:38:49 GMT

I've recently switched to ee from another network. My other network finished this morning but I can't make calls as its saying emergency calls only. Can anyone help please?

Re: Phone not connected after change of supplier

Chris_B — Mon, 08 Apr 2024 20:41:12 GMT

@Sue0608 Did you request to keep your number from this other network? Have you tried just restarting the device? Just to ask are you using the same device from that network? If you are is your device unlocked to use any network?

Re: Phone not connected after change of supplier

Sue0608 — Mon, 08 Apr 2024 22:30:03 GMT

Thank you for your reply. I have kept my number and am using the same phone. I have switched off my phone and that didn't work. How do I unlock my phone to use any network please?

Re: Phone not connected after change of supplier

bristolian — Mon, 08 Apr 2024 22:30:30 GMT

Your EE service should remain live on its temporary number until port-in is confirmed complete by text message.

If your phone is not showing coverage, there is something else involved - assuming you've restarted your phone, do you know any other EE users locally who have a loss of service?

Re: Phone not connected after change of supplier

Sue0608 — Mon, 08 Apr 2024 22:40:15 GMT

I have had a text but still no service which I haven't had all day. I do not know of anyone who is on ee. Thanks I'll have to go into the shop tomorrow to get it sorted.