topic Re: Error linking SIM to account in SIM cards & Porting

Error linking SIM to account

bridgechapel — Tue, 26 Mar 2024 13:32:36 GMT

I have a new EE SIM, I have an EE account and I'm trying to link my mobile number to the account. I keep getting told its not possible and come back when it's fixed. I have tried from my PC browser and the phone APP with no luck.

Any ideas ?

Thanks

Re: Error linking SIM to account

Christopher_G — Tue, 26 Mar 2024 15:41:40 GMT

Hi @bridgechapel

Welcome to the community.

If you try on a different device or browser, does it do the same thing?

Chris

Re: Error linking SIM to account

bridgechapel — Tue, 26 Mar 2024 15:58:39 GMT

Hi @Christopher_G

I have tried doing this on Chrome and Edge on my laptop, and on Chrome and the EE App on my phone. I can get to the stage of entering the new mobile number, receiving the confirmation code but when this is entered, this is when I get the error.

I have attached a pic of the error.

Re: Error linking SIM to account

Christopher_G — Tue, 26 Mar 2024 18:27:23 GMT

OK, thanks @bridgechapel

I recommend speaking with our Mobile Care team to see if they can link the accounts from our side for you.

Chris