topic Re: Re: Order new sim card in SIM cards & Porting

Re: Order new sim card

Chavdaparth — Fri, 02 Feb 2024 10:00:19 GMT

I lost my sim so I want to order new sim card

Re: Re: Order new sim card

Chavdaparth — Fri, 02 Feb 2024 09:57:55 GMT

I lost my phone so I want new replacement sim card

Re: Re: Order new sim card

Leanne_T — Fri, 02 Feb 2024 10:21:51 GMT

Hi @Chavdaparth

Thanks for coming to the community.

You would need to report the SIM as lost to our Mobile guides.

They'll block the current SIM and send you a replacement one with the same number to the account address.

Leanne

Re: Re: Order new sim card

Filip21 — Mon, 25 Mar 2024 19:46:14 GMT

Hi I lose my Sim now. I need new one thank you.

Re: Re: Order new sim card

Katie_B — Tue, 26 Mar 2024 07:37:53 GMT

Hello @Filip21.

I am sorry to hear you have lost your SIM.

I would recommend reporting this to our customer care team by calling 07953 966 150 from any landline or provider.

The team will be able to block your lost SIM and send you a replacement.

Alternatively, if you have a local EE Store near, you can visit with photo ID.

Katie

Re: Re: Order new sim card

Mrt1984tarft — Sun, 21 Apr 2024 16:08:42 GMT

Need a sim lost mine **********

[Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

Re: Re: Order new sim card

James_B — Mon, 22 Apr 2024 06:40:36 GMT

Hi @Mrt1984tarft,

Welcome to the EE Community. 🙂

To report your SIM lost, please contact our Customer Care Team on 07953 966 250.

The team will suspend your account and block your device to avoid any unauthorised usage, and arrange for a replacement SIM card to be sent to you.

James

Re: Re: Order new sim card

Jolieyoto — Wed, 04 Sep 2024 14:54:40 GMT

Hello,

Yes, I would like to order a replacement one with the same number and be send to my account address.

Re: Re: Order new sim card

Leanne_T — Wed, 04 Sep 2024 16:18:29 GMT

Hi @Jolieyoto

Thanks for coming to the community 🙂

Have you lost the SIM card? Or, do you still have the SIM and want to order a different size SIM card?

Leanne.

Re: Re: Order new sim card

Mrt1984tarft — Sat, 07 Sep 2024 11:48:37 GMT

I didn’t ask for a new one please don’t send one out
Sent from my iPhone

Re: Re: Order new sim card

Lesley_W — Sat, 07 Sep 2024 12:48:43 GMT

Hi @Mrt1984tarft

We don't have access to your account here as it is a public forum so no SIM would have been ordered for you.

Lesley

Re: Re: Order new sim card

ghostitg — Tue, 10 Sep 2024 14:01:31 GMT

I tried to order a replacement sim on MY EE and that's why I'm here, my phone (Galaxy S20fe) keeps saying "there is no sim present, replace sim" this started a week ago...how do I get anew sim without ending up back here?

Re: Re: Order new sim card

Leanne_T — Tue, 10 Sep 2024 15:21:20 GMT

Hi @ghostitg

Thanks for posting on the community. I am sorry you are unable to order a replacement SIM.

If the SIM is not recognised in the device you may not be able to receive the one time pin needed to order a new SIM in your EE account.

Are you able to try the SIM in another phone to make sure a new SIM will resolve this for you?

If the message follows the SIM, you can order a replacement by giving us a call from any other phone. Or popping into an EE Store with photo ID.

Leanne 🙂

Re: Re: Order new sim card

Mrt1984tarft — Wed, 11 Sep 2024 13:05:54 GMT

If I want a sim I will come in the shop and only with my I’d
Sent from my iPhone

Re: Re: Order new sim card

Leanne_T — Wed, 11 Sep 2024 13:26:57 GMT

No problem @Mrt1984tarft

The store will be happy to help get you set up 🙂

Leanne.

Re: Re: Order new sim card

gary19581 — Sun, 20 Oct 2024 14:27:01 GMT

My e e sim card is damaged . Can I order a new one?

Re: Re: Order new sim card

Debbie_G — Mon, 21 Oct 2024 07:19:36 GMT

Hi @gary19581.

Welcome to the community.

You can pop into an EE Store with photo ID to get a replacement EE SIM card.

Or if you give our team a call, they will be able to get a SIM card sent to you.

Debbie 🙂

Re: Re: Order new sim card

Ajmalkamar — Mon, 20 Jan 2025 19:37:24 GMT

I lost my cim

Re: Re: Order new sim card

Michael_D — Tue, 21 Jan 2025 08:36:01 GMT

Hi @Ajmalkamar

Thanks for coming to the community.

There are a couple of options to get a replacement SIM for your lost one.

The first one is to give our customer service guides a call from another phone, and they can block the SIM and arrange for another one to be sent out to you.

Alternatively, if you are the account holder, you can visit an EE store with photo ID (either a driving licence or passport) and they can activate a new SIM with your number.

Michael