topic E-sim in SIM cards & Porting

E-sim

Shaun194 — Fri, 22 Mar 2024 15:47:07 GMT

Got an EE E-sim, scanned it and it downloaded and appears as turned on. Still shows "emergency calls only" and everything I send a messages (normal) it waits for a connection. This is a dual sim phone. Samsung. How can I resolve this?

Re: E-sim

James_B — Fri, 22 Mar 2024 18:32:35 GMT

Hi @Shaun194,

Where did you get your replacement SIM?

Did you receive your physical SIM?

James

Re: E-sim

robinrana811 — Sat, 23 Mar 2024 23:17:11 GMT

I lost my sim card.

Re: E-sim

Leanne_T — Sun, 24 Mar 2024 07:45:15 GMT

Hi @robinrana811

Thanks for coming here.

You would need to report the SIM as lost to our Mobile Guides.

They'll block the current SIM and send you a replacement one with the same number to the account address.

Leanne