topic Re: Replace sim in SIM cards & Porting

Replace sim

Bilalkhan1 — Wed, 29 Mar 2023 21:03:52 GMT

Hello

Re: Replace sim

Jon_K — Thu, 30 Mar 2023 06:35:17 GMT

Hi @Bilalkhan1

Are you looking to get a replacement SIM card?

The fastest way is to pick one up in your nearest EE Store.

Jon

Re: Replace sim

mariaisabel1985 — Thu, 20 Apr 2023 14:09:08 GMT

I am afraid that I am very unhappy about EE's customer service. I tried Harlow branch for a new sim and I was redirected to the store where I 1st started my contract, Bishops Storford. But I got there thinking that I would be able to find a solution to the problem, I was treated very rudely by the manager who repeatedly said I ought to "go home" and come back when I was less frustrated! I was so angry with the complete ineptitude of the manager that I am still toying with the idea of sharing my experience with EE with my 2k followers on Twitter! All I want is a new sim so that I can receive incoming calls which I still can't do. Can EE help me get a new sim for my contract? my number is xxxxxxxxxxx

[Mod edit: Please do not post phone numbers on the public board. Thanks!]

Re: Replace sim

Christopher_G — Thu, 20 Apr 2023 14:44:44 GMT

Hi @mariaisabel1985

I'm sorry to hear of your experience. Did they say why they were unable to give you a replacement SIM?

Chris

Re: Replace sim

peterdoig — Mon, 09 Oct 2023 08:21:42 GMT

It’s for my sons phone which is attached to my account. Can he go without me

Re: Replace sim

peterdoig — Mon, 09 Oct 2023 08:22:34 GMT

It’s for my sons phone which is attached to my account. Can he go without me

Re: Replace sim

peterdoig — Mon, 09 Oct 2023 08:23:18 GMT

It’s for my sons phone which is attached to my account. Can he go without me

Re: Replace sim

Katie_B — Mon, 09 Oct 2023 08:44:05 GMT

Hello @peterdoig.

If the number is under your account it would need to be yourself requesting the replacement SIM.

Katie

Re: Replace sim

Charandeol4 — Sat, 20 Jan 2024 19:49:09 GMT

Need new esim

Re: Replace sim

Katie_B — Sun, 21 Jan 2024 07:13:29 GMT

Hi @Charandeol4.

Welcome to the community.

Have you tried ordering a replacement with your EE account online?

Katie

Re: Replace sim

Sajeeb81 — Tue, 27 Feb 2024 11:47:51 GMT

Hi my ee sim is lost so I need to argent replace my sim please

Re: Replace sim

Leanne_T — Tue, 27 Feb 2024 11:50:53 GMT

Hi @Sajeeb81

Thanks for coming to the community.

You would need to report the SIM as lost to our Mobile guides.

They'll block the current SIM and send you a replacement one with the same number to the account address.

Thanks.

Leanne.

Re: Replace sim

Paida1996 — Thu, 21 Mar 2024 10:52:18 GMT

Hello ,May you please replace my old sim

Re: Replace sim

James_B — Thu, 21 Mar 2024 12:00:04 GMT

Welcome to the EE Community, @Paida1996 🙂

Why do you need a new SIM? (There are different processes depending on if it is lost, stolen or damaged etc.)

Are you a pay as you go or pay monthly customer?

James

Re: Replace sim

Morde1 — Sun, 01 Sep 2024 08:54:36 GMT

Hi, I need to replace the physical sim on my son’s phone (tied to my account). I tried ordering it online - impossible. I spent 30 minutes on the phone with EE - didn’t work, error message on the clerk’s system all the time, then I received a text ‘Hi from EE, we are unable to send you a replacement sim. Please call 150 to discuss further Thank you EE’.
Calling didn’t help. I just need a replacement sim, I have been a customer since 2007!

Re: Replace sim

Debbie_G — Sun, 01 Sep 2024 11:21:12 GMT

Hey @Morde1

Welcome to the community.

What is the reason that you're looking for a replacement SIM? There are different processes depending on if this is for lost, stolen, damaged etc.

Debbie 🙂

Re: Replace sim

Morde1 — Sun, 01 Sep 2024 18:17:36 GMT

The old stopped working following the accident with the phone - it dropped in the water. I put the old sim in the new phone, and it worked for a day and then stopped

Re: Replace sim

Ali_A — Mon, 02 Sep 2024 08:31:31 GMT

@Morde1 As your current SIM card has stopped working, you'd need to either call customer care team on 08009566000 from any other phone who can send one in the post, or pop into any EE store with photo ID who can issue a replacement SIM card straight away.
You can find your nearest store at EE Store Finder

Ali

Re: Replace sim

Shelbyl33 — Mon, 02 Sep 2024 11:55:37 GMT

I need a new sim card same number please

Re: Replace sim

R-chard59 — Sat, 01 Feb 2025 15:49:59 GMT

Sim not compatible with new handset