topic Re: Re: Text to get PAC code not working in SIM cards & Porting

Re: Text to get PAC code not working

cbbella — Thu, 21 Mar 2024 03:17:22 GMT

My contract ends on the 21st April 2024. I only have one number on my account. I've text PAC to 65075 to give my 30 days notice but I get this reply:

Sorry, we were unable to process your request. Please retry and if you continue to receive this message, call us on 150.

Why do I not receive my pac code?

Re: Re: Text to get PAC code not working

Christopher_G — Thu, 21 Mar 2024 07:44:03 GMT

Hi @cbbella

Could you give it a try again this morning please? If it still isn't working for you, please give us a call on 150.

Chris

Re: Re: Text to get PAC code not working

Chris_B — Thu, 21 Mar 2024 08:21:44 GMT

@cbbella You do know it’s 31 days till that date. Requesting a PAC code is only to move to the number to a different number it’s not giving notice until you actually port that number. If you don’t port it without n the 30 days your tariff will continue on a 30 day rolling contract.

Re: Re: Text to get PAC code not working

cbbella — Thu, 21 Mar 2024 09:57:30 GMT

Ok so how should I do this as I thought requesting a pac code is effectively giving 30 days notice.

Should I wait until the 21st April or a few days before and then port my number to a new provider

Re: Re: Text to get PAC code not working

Katie_B — Thu, 21 Mar 2024 10:02:05 GMT

Hi @cbbella.

If you have requested a PAC code this will need to be provided to your new provider within 30 days.

Katie

Re: Re: Text to get PAC code not working

XRaySpeX — Thu, 21 Mar 2024 10:06:12 GMT

@cbbella : Yes, it is best to give your PAC to new provider in last few days of your contract term so you have little or no overlap.

Re: Re: Text to get PAC code not working

cbbella — Thu, 21 Mar 2024 10:54:14 GMT

So if I get my pac code and give it to a new provider on or a couple of days before before my contract ends on the 21st April does that mean I won't be charged another month's service as that would effectively means I've given my 30 days notice that I'm leaving ee from that date or should I ring tomorrow to tell them I'm leaving on the 21st April and give my 30 days notice from tomorrow.

This confusing so bare with me lol

Re: Re: Text to get PAC code not working

XRaySpeX — Thu, 21 Mar 2024 11:20:32 GMT

@cbbella : That's correct. It should take 1 working day from when you give the PAC to the new network until your no. is ported. As 21 April is on a w/end I should give PAC to new network on 19 April for port to take place on 22 April.

By using a PAC you don't need to give EE any notice. Don't confuse matters by calling EE & giving 30 days notice. You either use a PAC or you give notice. You can't do both.

Re: Re: Text to get PAC code not working

cbbella — Thu, 21 Mar 2024 11:49:02 GMT

Great, I understand it now. Thanks for your help

Re: Re: Text to get PAC code not working

XRaySpeX — Thu, 21 Mar 2024 11:52:25 GMT

Thanks! You're welcome 🙂 ! Glad I could be of assistance & trust it is now sorted.