topic E-sim to Physical sim in SIM cards & Porting

E-sim to Physical sim

Blackmonty — Wed, 20 Mar 2024 11:29:18 GMT

Hi, I rang EE last Monday to convert my e-sim back to a physical sim. But I clarified first of my signal will be lost due to the change but the operator said "No, as your account will not be deactivated" hence I push through with the change. But now, I don't have any signal on my phone. Can someone please advice me on what to do as I don't know when the physical sim is going to be delivered. Thank you

Re: E-sim to Physical sim

Chris_B — Wed, 20 Mar 2024 13:23:36 GMT

@Blackmonty There’s nothing you can do except wait for the sim to arrive. Sims are sent out Royal Mail 2nd class.

Re: E-sim to Physical sim

bristolian — Wed, 20 Mar 2024 16:19:28 GMT

You can only have one SIM active on a given number at a time. There's a good chance your new SIM will arrive pre-activated.