topic Re: EE sim package not working in SIM cards & Porting

EE sim package not working

chixculub — Fri, 15 Mar 2024 17:49:13 GMT

I bought 3 sims, they were all 20£ each and included 50 gb of data and infinite calls and messages for one month. I activate both on two different phones and they work perfectly, but on the third phone the package isnt activating? Its asking me to pay 20£ extra to start my package

Re: EE sim package not working

XRaySpeX — Fri, 15 Mar 2024 17:53:53 GMT

For the avoidance of doubt, you bought 3 EE PAYG SIMs.

Re: EE sim package not working

Katie_B — Sat, 16 Mar 2024 07:33:00 GMT

Hi @chixculub.

Thanks for coming here.

Since your post has your pack started?

Katie

Re: EE sim package not working

chixculub — Sat, 16 Mar 2024 07:37:03 GMT

Hello!

Unfortunately no, the package has not started working yet. Every time i try to make a call it repeats the same thing - that i dont have enough credit to make a call.

Re: EE sim package not working

Katie_B — Sat, 16 Mar 2024 07:49:39 GMT

Thanks for getting back to me @chixculub.

I'd recommend giving us a call from one of the other SIMs.

Our customer care team will be able to look into your account further.

Katie

Re: EE sim package not working

chixculub — Sat, 16 Mar 2024 09:16:04 GMT

Is there any number i could use to talk to a person?

Re: EE sim package not working

Katie_B — Sat, 16 Mar 2024 09:20:05 GMT

Hi @chixculub.

You can call 150 from a EE handset or 07953 966 150 from any landline or provider.

Katie 🙂