topic I can't transfer my old number to the new EE number in SIM cards & Porting

I can't transfer my old number to the new EE number

MengqianHe — Thu, 14 Mar 2024 20:09:53 GMT

I transferred my old mobile number from ID mobile, and I got my STAC code from ID mobile to send to the EE transfer application 1 month ago. After 10 minutes, I received an email from EE, which told me I had made the transfer successfully. But from now on, 1 month later, I didn't get any message or tips to tell me I transferred my old number to EE, and the new number is still in my EE account, I don't know why. What's more, I call 150 and they told me they will recall me in 10 mins which they miss out again??

Re: I can't transfer my old number to the new EE number

XRaySpeX — Thu, 14 Mar 2024 20:21:40 GMT

@MengqianHe : A STAC intentionally stops the transfer of your no. It just moves you from 1 network to another. You needed to ask for your PAC from the old network to port your no.

Re: I can't transfer my old number to the new EE number

MengqianHe — Thu, 14 Mar 2024 20:26:20 GMT

Thanks, but I can't log into my ID mobile account any more, which means the old mobile number from the old one is eliminated, and they didn't tell me if I should use PAC or STAC which one is more suitable. Also, I can't log into my previous mobile account, so I can't get my PAC number so far. Should I call ID mobile to get my PAC number?

Re: I can't transfer my old number to the new EE number

XRaySpeX — Thu, 14 Mar 2024 20:29:20 GMT

It's probably too late. You asked for the wrong Code!

Re: I can't transfer my old number to the new EE number

bristolian — Thu, 14 Mar 2024 20:49:32 GMT

A PAC transfers your mobile number and cancels your old contract, a STAC just cancels your old contract.

If you have given EE your STAC, then the code is operating as designed by cancelling your old contract & terminating your number. You no longer have an "old" mobile number to request a PAC for, it has been released and is no longer yours.