topic Re: keep my old phone number? in SIM cards & Porting

keep my old phone number?

jackson997 — Wed, 13 Mar 2024 14:21:23 GMT

hello,

I'm currently looking into getting a phone + sim on contract, but I wanted to know if it was possible to keep my same number. my current sim is not under contract but it's a part of my parent's friends and family thing. just wanted to know if it would be possible. thanks.

Re: keep my old phone number?

bristolian — Wed, 13 Mar 2024 15:22:25 GMT

Which network is your phone currently with? If it's with EE, is it on PAYG or pay-monthly?

Re: keep my old phone number?

jackson997 — Thu, 14 Mar 2024 10:09:39 GMT

My sim right now is with EE, and it’s a pay monthly one.

Re: keep my old phone number?

Leanne_T — Thu, 14 Mar 2024 11:34:04 GMT

Morning @jackson997

Thanks for coming here.

If the number is on pay monthly to keep the number the account holder would need to call us on 150 and ask for a change of ownership for the number. The team would also need to speak to you and complete a credit check. Once the number has been transferred you can upgrade keeping the number 🙂

Leanne.

Re: keep my old phone number?

jackson997 — Thu, 14 Mar 2024 15:24:08 GMT

Can I do that in store as the new phone has already on its way.

Re: keep my old phone number?

Leanne_T — Thu, 14 Mar 2024 16:12:19 GMT

Hi @jackson997

We are unable to transfer a pay monthly number to a new EE pay monthly mobile number. The new contract would have a new number as this has not been an upgrade on the existing number and account.

To discuss your options for the new contract please call us on 150.

Leanne.