topic Sim doesnt work - No way of reporting without a working phone! in SIM cards & Porting

Sim doesnt work - No way of reporting without a working phone!

Gab10d1n1 — Tue, 12 Mar 2024 15:08:21 GMT

My Sim Card keeps cutting out. Sometimes turning phone off helps but not any more. AM trying to report the fault as I assume they have to send me a new one. Went to 'Contact Us' on web page and they have no email address or live IT chat just a phone number. I can't use phone as have no sim! What to do?

PS. I hate how a company I pay a monthly fee to refers me to other customers to sort out issues. Was thinking of getting internet via EE but not so sure now.

Re: Sim doesnt work - No way of reporting without a working phone!

Northerner — Tue, 12 Mar 2024 15:10:29 GMT

Hi @Gab10d1n1

Read here:

https://ee.co.uk/help/mobile/getting-started/sim/what-is-a-sim-swap

Or you can go into any EE store and obtain a SIM.

Thanks

Re: Sim doesnt work - No way of reporting without a working phone!

bristolian — Tue, 12 Mar 2024 15:30:05 GMT

Can you explain what you mean by "SIM card keeps cutting out"?

@Gab10d1n1 wrote:

I can't use phone as have no sim!

You can contact EE on 07953 966150 from any working phone, it need not be a mobile or an EE phone

@Gab10d1n1 wrote:

I hate how a company I pay a monthly fee to refers me to other customers to sort out issues.

Most of the major UK telcos offer a web-based community forum in addition to their standard support processes.