topic Re: Excellent Customer Service Recognition in SIM cards & Porting

Excellent Customer Service Recognition

RC360 — Mon, 11 Mar 2024 20:13:46 GMT

I’ve seen similar requests on the forums but EE still hasn’t provided its customers with a method of recognising excellent levels of customer service, therefore please would a moderator send me a private message to which I can reply in order to do this.

I’m posting in this forum as my reason for contacting EE was to address a sim problem.

Thank you

Re: Excellent Customer Service Recognition

Katie_B — Tue, 12 Mar 2024 08:13:08 GMT

Good morning @RC360.

Thanks for coming here.

Did you contact us via phone? if yes, did you receive a survey after your call?

If not please let me know so I can send you a private message for more details.

Speak soon,

Katie

Re: Excellent Customer Service Recognition

RC360 — Tue, 12 Mar 2024 08:28:09 GMT

Hi Katie,

Thank you for answering my request.

Yes, I did contact EE by phone, and no, I didn't receive a survey - it's
rare that I do.

Regards,
Richard

Re: Excellent Customer Service Recognition

Katie_B — Tue, 12 Mar 2024 08:42:24 GMT

Thanks for getting back to me @RC360.

I have sent you a private message for more details.

Katie