topic My Phone Has Stopped Working. I have an old style Micro SIM (2FF) in SIM cards & Porting

My Phone Has Stopped Working. I have an old style Micro SIM (2FF)

EEKEEK — Mon, 11 Mar 2024 17:30:21 GMT

My Phone Has Stopped Working. I have an old style Micro SIM (2FF) rather than the new style Nano SIM (4FF).

Should I,

1. Buy a phone that can take the old style Micro SIM (2FF).

2. Buy a phone that can take the new style Nano SIM (4FF).

If 1. will EE still support 4G data on my old style Micro SIM (2FF) and older model phone?

If 2. will EE send me a new style Nano SIM (4FF) for the same phone number? If so, how will I order it if my phone is not working? Also, how would I order it if my phone were working when there is no option on the press X, press Y menu to speak to a human being?

So option 3. Do I need to do option 1. AND option 2: Buy a phone that can take the old style Micro SIM (2FF) so that I can talk to EE customer services and then buy a phone that can take the new style Nano SIM (4FF) after I have received a new style Nano SIM (4FF) ?

Re: My Phone Has Stopped Working. I have an old style Micro SIM (2FF)

bristolian — Mon, 11 Mar 2024 17:58:37 GMT

All current EE SIMs are of the pop-out variety where you simply cut-out the relevant size for the phone you're using it in.

You can order replacement SIMs vis CS on 150, in an EE store with the relevant photo-ID or at https://ee.co.uk/help/mobile/getting-started/sim/what-is-a-sim-swap

Re: My Phone Has Stopped Working. I have an old style Micro SIM (2FF)

XRaySpeX — Mon, 11 Mar 2024 18:03:03 GMT

@EEKEEK :

2. Take phone & old SIM into an EE shop with Photo ID & they'll transfer number, any SIM contacts & credit if applicable to a replacement SIM of correct size for free or order a replacement SIM online at Order a replacement SIM for £1.50 or phone CS for one. It will come as a Combi-SIM with all 3 sizes as push-outs.

You can only use the online form when you just need a different sized SIM for a new phone.