topic Ee sim in SIM cards & Porting

Ee sim

Bb1010 — Fri, 08 Mar 2024 19:00:01 GMT

Didnt recieve my new ee sim replacement

Re: Ee sim

Chris_B — Fri, 08 Mar 2024 20:23:07 GMT

@Bb1010 SIM cards are sent out Royal Mail 2nd class. When did you request a replacement?

Re: Ee sim

Bb1010 — Fri, 08 Mar 2024 20:34:58 GMT

28 feb

Re: Ee sim

Chris_B — Fri, 08 Mar 2024 21:51:52 GMT

@Bb1010 I recommend that you call customer services about this as you should have it by now. How did you originally request a replacement sim ?

Re: Ee sim

Bb1010 — Fri, 08 Mar 2024 23:43:49 GMT

Through EE app. However i cant even access my app anymore. The old sim i have is completely faulty, and i dont know where my new sim is??... also i am on a contract with ee. Does this mean they still take the money out from my bank??

Re: Ee sim

Christopher_G — Sat, 09 Mar 2024 07:42:39 GMT

Hi @Bb1010

Welcome to the community.

Yes, your plan is still charged as normal, even if the SIM is lost. I recommend speaking to our Mobile Care team from another phone, or popping into your nearest EE Store to get a replacement.

Chris