topic Re: replacement sim in SIM cards & Porting

Re: replacement sim

Renne1900 — Fri, 08 Mar 2024 16:40:53 GMT

Having exactly this issue - lost my sim card; got a replacement sent which impressively arrived in 24 hours but popped it into my phone and it isn't working. Then get stuck in the Phone loop from hell trying to get through to anyone.

Re: Re: replacement sim

Katie_B — Fri, 08 Mar 2024 17:51:06 GMT

Hello @Renne1900.

Thanks for coming here.

Does your phone show signal?

Katie

Re: Re: replacement sim

Renne1900 — Sat, 09 Mar 2024 11:15:09 GMT

No. Still no joy

Kind regards
Stephen

Re: Re: replacement sim

Christopher_G — Sat, 09 Mar 2024 11:58:20 GMT

Hi @Renne1900

It sounds like you may need to speak to our Mobile Care team so they can check to make sure that it's activated fully.

Chris