topic Re: Replace lost sim in SIM cards & Porting

Re: Replace lost sim

Abiomi81 — Thu, 07 Mar 2024 23:30:22 GMT

Hi I lost my sim

Re: Re: Replace lost sim

Abiomi81 — Fri, 08 Mar 2024 01:13:23 GMT

Hi I lost my SIM card so please block my SIM card send me new one

Re: Re: Replace lost sim

Leanne_T — Fri, 08 Mar 2024 07:26:29 GMT

Morning @Abiomi81

Thanks for coming here 🙂

You would need to report the SIM as lost to our Mobile Guides.

They'll block the current SIM and send you a replacement one with the same number to the account address.

Leanne

Re: Re: Replace lost sim

CHAIM — Mon, 17 Jun 2024 15:18:28 GMT

Replace lost sim

Re: Re: Replace lost sim

Christopher_G — Mon, 17 Jun 2024 15:25:20 GMT

Hi @CHAIM

You need to report your SIM as lost with our Mobile Care team. They'll be able to send you a replacement SIM. If it's easier for you to pop into your nearest EE Store, they can do it there for you too. You'll need to take some photo ID with you to do that.

Chris

Re: Re: Replace lost sim

Bangally — Sat, 20 Jul 2024 10:56:23 GMT

Yes

Re: Re: Replace lost sim

Lira2024 — Sat, 17 Aug 2024 22:07:13 GMT

Hi I lost my sim how do I order a new one

Re: Re: Replace lost sim

Profile closed — Sat, 17 Aug 2024 23:12:09 GMT

Hello @Abiomi81

Please follow the instructions above that's mentioned on how to get a replacement sim.

Re: Re: Replace lost sim

Chalak1 — Thu, 21 Nov 2024 08:16:22 GMT

I lost my Sim card. I cannot find where is it? Will you able to replace me? Sim card with the same number to keep as you see? I am Custemer

Re: Re: Replace lost sim

Chalak1 — Thu, 21 Nov 2024 08:21:49 GMT

I lost my Sim card. Would you please able? Return me a new Sim card with the same number? Appreciate it thank you.

Re: Re: Replace lost sim

Ali_A — Fri, 22 Nov 2024 08:45:16 GMT

Hi @Chalak1

Welcome to the Community.

Sorry to hear you have lost your SIM card. Have you reported this to Customer Service to block your SIM card from anyone else using it?

Have a look at What should I do if my phone is lost or stolen? - EE for more helpful information about the steps to take.

You can order a replacement SIM card by calling customer service where a member of the team can order a replacement SIM card for you. Contact Us | Help & Support - EE

Alternatively, you can pop into any EE store with photo ID and the store guide can issue you a replacement SIM card free of charge straight away.
EE Store Finder | How to find your nearest EE store | EE

Ali

Re: Re: Replace lost sim

Daneka1 — Mon, 16 Dec 2024 19:55:23 GMT

Hi I’ve lost my sim and need a new one

Re: Re: Replace lost sim

Chris_B — Mon, 16 Dec 2024 21:01:37 GMT

@Daneka1 Read the comment above yours on how to get a replacement SIM card. You’ll not get one by asking on here.

Re: Re: Replace lost sim

Ornelia — Wed, 15 Jan 2025 21:37:07 GMT

I lost my SIM card

can I pick up in the store

Re: Re: Replace lost sim

Debbie_G — Thu, 16 Jan 2025 08:17:36 GMT

Hi @Ornelia.

Welcome to the community.

If you are the account holder you can go to an EE store with photo ID (either a driving licence or passport) and they will be able to provide you with a replacement SIM card.

Debbie 🙂

Re: Re: Replace lost sim

Ahmed2121 — Fri, 07 Mar 2025 02:46:19 GMT

Hi i lost my sim please send me new one. Many thanks

Re: Re: Replace lost sim

Ahmed2121 — Fri, 07 Mar 2025 02:59:04 GMT

I have lost my sim please send new one

Re: Re: Replace lost sim

Michael_D — Fri, 07 Mar 2025 08:15:30 GMT

Hi @Ahmed2121

Welcome to the community.

We don't have access to your account here, so we're not able to arrange for a replacement SIM for you, but there are a couple of options for you to get one.

The first one is to give our customer service guides a call from another phone, and they can block the lost SIM and sent one out in the post for you.

Alternatively, if you have an EE store nearby, and you are the account holder, you can visit the store with photo ID (either a passport or driving licence) and they can activate a replacement SIM with your number.

Michael

Re: Re: Replace lost sim

Afikhan24 — Wed, 12 Mar 2025 17:48:13 GMT

Hi I have lost sim card

Re: Re: Replace lost sim

Katie_B — Wed, 12 Mar 2025 18:05:41 GMT

Hello @Afikhan24.

Thanks for coming here.

I'd recommend reporting this by calling our customer care line on 150 from another EE handset or 07953 966 150.

The team will be able to suspend your line and send you a replacement.

Katie