topic Re: E-SIM in SIM cards & Porting

E-SIM

swindy — Tue, 05 Mar 2024 14:59:15 GMT

Hypothetical question. If you had a e-sim and your phone was lost/stolen while abroad and you blocked it, can you activate the e-sim on a new phone while still abroad?

Re: E-SIM

Chris_B — Tue, 05 Mar 2024 16:20:04 GMT

@swindy No as the eSim wouldn’t receive the information to activate because it’s trying to do this on a roaming network. You need to be in the UK for the process to activate.

You also need to report the device lost to get it blacklisted.

Please read THIS

Re: E-SIM

swindy — Tue, 05 Mar 2024 16:34:42 GMT

That's useful information thanks. Can you activate a normal SIM card from outside the UK?

Re: E-SIM

Katie_B — Tue, 05 Mar 2024 16:42:29 GMT

Hi @swindy.

We recommend being in the UK using the EE network when activating SIMs.

Katie