topic eSim in SIM cards & Porting

eSim

JoshCaddick1 — Sat, 02 Mar 2024 11:25:00 GMT

I have recently had to exchange my device due to it being faulty after 2 weeks of having it. I exchanged it through DPD so the old phone has gone with DPD and now I cannot transfer my eSIM to my new phone. I have downloaded the eSIM through the EE app but I cannot activate it as it wants to text me a code to do the activation but I cannot receive texts due to the eSIM not being active and my old phone is with DPD. Does anyone have any solutions for this?

Re: eSim

Chris_B — Sat, 02 Mar 2024 11:30:57 GMT

@JoshCaddick1 You’ll have to call customer services for help on this. They should be able to get esim activated for you.

Re: eSim

JoshCaddick1 — Sun, 03 Mar 2024 06:54:25 GMT

I did this and they said it could take up to 24hr. It’s currently been 18 and nothing has happened yet

Re: eSim

Chris_B — Sun, 03 Mar 2024 07:25:00 GMT

@JoshCaddick1 Could take up to 24 hours, so you’ll have to allow 24 hours.

Re: eSim

JulianaSouza — Thu, 07 Mar 2024 20:08:47 GMT

Hello, could you let me know if it worked? I have the same problem