topic Re: Recently switched to EE from 02 in SIM cards & Porting

Recently switched to EE from 02

Lorraine1205 — Wed, 28 Feb 2024 11:13:38 GMT

I switched from 02 to EE earlier this week. I've had text message from EE to say they have switch my number over and to switch my phone on and off, which i did. I've had a text from O2 to say sorry you've left. But my phone seems to still who i'm connected to O2 and when i got to settings i have a primary account for 02 and a travel account for EE? Why do i have two accounts? I only should have EE now.

Re: Recently switched to EE from 02

Leanne_T — Wed, 28 Feb 2024 12:57:09 GMT

Hi @Lorraine1205

Thanks for coming to the community.

How long ago did you transfer to EE?

What device are you using?

Leanne 🙂

Re: Recently switched to EE from 02

Lorraine1205 — Wed, 28 Feb 2024 13:17:04 GMT

I transferred to EE this week and using iphone 13

Re: Recently switched to EE from 02

Leanne_T — Wed, 28 Feb 2024 13:35:38 GMT

Thanks @Lorraine1205

Can you go into Settings > Mobile Service > Network Selection, does EE show?

Leanne.

Re: Recently switched to EE from 02

Lorraine1205 — Wed, 28 Feb 2024 14:25:56 GMT

Hi i don't have an option under Mobile Service for Network Selection? But i can see its says SIM's and i only have one sim. And it as two different telephone numbers Primary being my actual number and another called Travel, which i assume relates to the EE sim that i put in the phone. When the phone is locked the home screen still says 02-UK!

Re: Recently switched to EE from 02

Lorraine1205 — Wed, 28 Feb 2024 14:28:38 GMT

Actually, when i click on one of the sims it take me to another page with Network selection as an option and confirms that Primary is O2 with the number i want to keep and Travel is EE with the new number provided by EE. How to i make EE my primary with my old phone number?

Re: Recently switched to EE from 02

Leanne_T — Wed, 28 Feb 2024 14:32:20 GMT

Hi @Lorraine1205

Please see the Using Dual SIM with an eSIM – Apple Support (UK) page for details 🙂

Leanne.

Re: Recently switched to EE from 02

Lorraine1205 — Wed, 28 Feb 2024 14:43:03 GMT

Hi Leanne, my issue is i don't want dual sim. I only want the EE sim with my transferred 02 number?

Re: Recently switched to EE from 02

Leanne_T — Wed, 28 Feb 2024 15:05:24 GMT

Did you use an eSIM or physical SIM with O2? @Lorraine1205

When you make calls and send texts does the correct number show?

Leanne.

Re: Recently switched to EE from 02

Lorraine1205 — Wed, 28 Feb 2024 15:12:43 GMT

I had a physical sim from 02 which is still in the old phone. Yes the correct number shows when making calls

Re: Recently switched to EE from 02

Leanne_T — Wed, 28 Feb 2024 15:18:52 GMT

Thanks @Lorraine1205

Are you using a physical EE SIM or eSIM?

Have you signed out of iCloud on the old phone? Just in case this is the reason you have O2 showing 🙂

Leanne.

Re: Recently switched to EE from 02

Lorraine1205 — Wed, 28 Feb 2024 16:04:09 GMT

Physical EE sim. And yes icloud on old phone showing deactivated

Re: Recently switched to EE from 02

Christopher_G — Wed, 28 Feb 2024 17:25:52 GMT

Thanks @Lorraine1205

Do you know if your service is still active with O2? When did you get the message saying your number had transferred over?

Chris