topic Re: sim problem in SIM cards & Porting

sim problem

daraest — Tue, 27 Feb 2024 14:11:02 GMT

Hello please,

I'm living UK basically.

I had bought a EE unlimited SIM card by Amazon and I went abroad with it to use it there as roaming.

After I was back to UK, I'm already turning off roaming. However this SIM card does't work well. This SIM card was normally communicating at 5Mbps, but the communication speed has dropped to 500kbps.

I've been doing a lot of trial and error, but I can't seem to get the connection speed back to what it was before the trip. I've inserted this SIM card into various devices, and they all have the same communication speed.
Could you please let me know if there is any solution?

Re: sim problem

bristolian — Tue, 27 Feb 2024 14:32:31 GMT

What devices are you using the SIM in - are these phones, or routers?

Are they showing a 4G connection or 2G one? Do other EE users achieve similar data speeds in the same locations?

Re: sim problem

daraest — Tue, 27 Feb 2024 14:48:32 GMT

Thank you for your reply.

I basically use it with a pocket router , but I also use it with a smartphone.

pocket router:ZTE wi-fi, smartphone:Galaxy S21 5G

And yes, these shows a 4G connection and other EE users achieve similar data speeds in the same place.

Re: sim problem

Katie_B — Tue, 27 Feb 2024 17:28:36 GMT

Hi @daraest.

Are you able to check for any known issues in your area using the Network Status Checker?

Katie

Re: sim problem

daraest — Wed, 28 Feb 2024 09:53:42 GMT

Thank you for your reply, Katie.

The Network Status Checker shows Excellent coverage by 4G in my place.

I'm using the same SIM card in the same place now and before travel.

Re: sim problem

Katie_B — Wed, 28 Feb 2024 10:00:03 GMT

Thanks for checking @daraest.

When using the Network Checker if you select 'Status' this will show if there is any known issues.

Katie

Re: sim problem

daraest — Wed, 28 Feb 2024 11:50:12 GMT

Thank you for advising @Katie_B I appreciate your support.

There isn't issues about the network in my place as long as I saw it.

I'll try some more trial and error.