topic Re: EE Sim to eSIM in SIM cards & Porting

EE Sim to eSIM

sibruv — Tue, 27 Feb 2024 15:25:46 GMT

Hi guys, sorry for the confusion, I have a SIM card in my apple iphone 12, and I am moving to Iphone 15 Pro with eSIM, staying with EE of course, and I am on a monthly contract....
Do I have to do anything when I have the new iPhone 15 ? if I use the Apple quick transfer is the process automatic, or do I have to go on a website/app to move from SIM (12) to eSIM 15 ?

Re: EE Sim to eSIM

XRaySpeX — Tue, 27 Feb 2024 15:32:49 GMT

You need to order a replacement SIM & select eSIM.

Re: EE Sim to eSIM

sibruv — Tue, 27 Feb 2024 15:42:36 GMT

Order a replacement SIM ? from EE ? when I am with EE and have a SIM ?

Re: EE Sim to eSIM

XRaySpeX — Tue, 27 Feb 2024 15:47:21 GMT

A replacement SIM includes switching from physical SIM to eSIM. If you weren't with EE you wouldn't be ordering a replacement SIM but a new SIM.

Re: EE Sim to eSIM

Leanne_T — Tue, 27 Feb 2024 15:48:17 GMT

Hi @sibruv

Please see our How to set-up an eSim and help with dual SIM devices, Help page for full information on moving to an eSIM.

Leanne 🙂

Re: EE Sim to eSIM

sibruv — Tue, 27 Feb 2024 15:57:05 GMT

Thanks for this, I see on the EE app there is a "what do you want my number to be SIM or eSim" and then instantly downloadable so that sounds like a goer - thanks Leanne

Re: EE Sim to eSIM

Leanne_T — Tue, 27 Feb 2024 16:00:50 GMT

No problem @sibruv

Leanne 🙂

Re: EE Sim to eSIM

chistery — Tue, 27 Feb 2024 16:38:07 GMT

Why don't you just put your old SIM in your new phone? Why do you need an eSIM?

Re: EE Sim to eSIM

Chris_B — Tue, 27 Feb 2024 18:43:40 GMT

@chistery I was about to post the same.

@sibruv the iPhone 15 use a sim and or an eSim. It’s not a eSim only device. that’s only sold in the US