topic Recovery of old mobile number in SIM cards & Porting

Recovery of old mobile number

Pecks — Thu, 22 Feb 2024 21:01:34 GMT

Can anyone tell me if they have succeeded in recovering a mobile number? I have been locked out of so many different accounts due to the change of mobile number. I wish EE had advised me that there would be issues with 2-factor verifications before allowing me to change my mobile number.

I was initially with Orange, then O2 and now EE.

I am hoping so, as I need to get my life back.

Thanks!

Pecks

Re: Recovery of old mobile number

Chris_B — Thu, 22 Feb 2024 21:04:35 GMT

@Pecks Why would EE advise you on something that has nothing to do with them. These are your security measures. If you gave up a number you’ll not get it back.

Re: Recovery of old mobile number

XRaySpeX — Thu, 22 Feb 2024 21:17:56 GMT

@Pecks : Are you on contract or PAYG?

How is it you lost your no.?

Re: Recovery of old mobile number

bristolian — Thu, 22 Feb 2024 23:01:14 GMT

@Pecks wrote:

I wish EE had advised me that there would be issues with 2-factor verifications before allowing me to change my mobile number.

EE would "allow" you to change your mobile number on request from yourself. It's not something they would proactively do.

SMS-based 2FA are just like any other SMS - they are sent to a specific mobile number. If you change your number from A to B, then you will no longer receive any calls or texts sent to A.