topic Re: Can't receive any phone calls after number port in SIM cards & Porting

Can't receive any phone calls after number port

RichardRennes — Tue, 20 Feb 2024 09:53:17 GMT

Hi,

My phone number has been ported yesterday and now I can't receive any phone calls.

Trying to sort this by calling 150 but no luck as this shows that automating everything and relying on "Computer says no" does not really work.

It is an iPhone8 and I have reset the network setting multiple times.

Re: Can't receive any phone calls after number port

Leanne_T — Tue, 20 Feb 2024 12:30:02 GMT

Hi @RichardRennes

Thanks for coming to the community.

Can you receive texts?

What happens when someone calls you?

Speak soon 🙂

Leanne.

Re: Can't receive any phone calls after number port

Mystiqueen — Tue, 20 Feb 2024 12:32:49 GMT

Have you tried restarting it?

Re: Can't receive any phone calls after number port

RichardRennes — Tue, 20 Feb 2024 13:54:18 GMT

Hi Leanne,

Receive texts works. When someone calls me the caller receives a message that the number doesn't exists.

I have now done a factory reset of my phone and it seems to be working!

Re: Can't receive any phone calls after number port

RichardRennes — Tue, 20 Feb 2024 13:55:02 GMT

Hi Mystiqueen,

I did a factory reset of my phone and that seemed to have done the trick

Re: Can't receive any phone calls after number port

James_B — Tue, 20 Feb 2024 14:11:23 GMT

Thanks for the update, @RichardRennes 🙂

James

Re: Can't receive any phone calls after number port

ELENA2177 — Wed, 21 Feb 2024 18:41:52 GMT

I have the same issue since Dec 2023.

Can you tell how was your issue solved?

Re: Can't receive any phone calls after number port

James_B — Wed, 21 Feb 2024 18:49:07 GMT

Welcome to the EE Community, @ELENA2177 🙂

Have you restarted your phone since your number transfer completed?

James

Re: Can't receive any phone calls after number port

ELENA2177 — Wed, 21 Feb 2024 18:54:38 GMT

I have restarted several times and doesn't seem to work. My friends when trying to call me receive an automated voice call that my numer doesn't exist.

Re: Can't receive any phone calls after number port

James_B — Wed, 21 Feb 2024 19:00:51 GMT

Hi @ELENA2177,

Can you make outbound calls?

If you can, do recipients see your ported number or a temporary EE number?

James

Re: Can't receive any phone calls after number port

ELENA2177 — Wed, 21 Feb 2024 19:10:46 GMT

They can see my number. When they are trying to call me is invalid number. Have this issue since Dec 2023 when my previous contract finished and have a new one. I have repeatedly talking with your " new service" but not a chance to solve it. It is frustrating because I am paying a monthly contract and cannot receive any calls through your EE network. Have to receive phone calls through other apps and channels.

Please advise because it's been 3 months and losing my patience.

Thank you.

Re: Can't receive any phone calls after number port

Katie_B — Thu, 22 Feb 2024 07:27:16 GMT

Hi @ELENA2177.

Thanks for getting back to us.

Has this been reported with our technical care team?

The team have the ability to raise a ticket on your account for this to be investigated further.

Katie