topic How can I activate new sim without my old sim in SIM cards & Porting

How can I activate new sim without my old sim

Je10 — Tue, 20 Feb 2024 20:34:40 GMT

I lost my old SIM card so I’ve ordered a new one it arrived today but I can’t activate it without my old sim

Re: How can I activate new sim without my old sim

Katie_B — Wed, 21 Feb 2024 07:46:38 GMT

Hello @Je10.

Welcome to the community.

What is happening when you are trying to activate your SIM?

Katie

Re: How can I activate new sim without my old sim

Je10 — Wed, 21 Feb 2024 08:58:55 GMT

When I go to sim swap it is asking me for my number and then saying it will send me a code to my old sim

all I want to do is activate the sim and then cancel my monthly plan so I can just have a pay as you go

Re: How can I activate new sim without my old sim

Katie_B — Wed, 21 Feb 2024 09:00:22 GMT

Have you reported your other SIM lost/stolen @Je10?

Please give us a call from another line on 07953 966 250.

Katie 🙂

Re: How can I activate new sim without my old sim

Je10 — Wed, 21 Feb 2024 10:55:44 GMT

No I don’t no how to do that. I’m very bad on the phone I always used the web chat but now it’s not available.
I need the sim to cancel my monthly plan and I need to do it before 28th or I will pay for another month that will be 2 months I’ve paid for not using it

Re: How can I activate new sim without my old sim

Katie_B — Wed, 21 Feb 2024 11:29:28 GMT

Hi @Je10.

Do you have a local EE Store near?

Speak soon,

Katie