topic Re: Lost SIM New SIM not connecting in SIM cards & Porting

Lost SIM New SIM not connecting

Tashbel — Sat, 17 Feb 2024 18:45:36 GMT

I lost my SIM on holiday and ordered a new one online but its been over a day and it still not showing a number under manage SIM. Can't call EE to get help 🤔

Re: Lost SIM New SIM not connecting

XRaySpeX — Sat, 17 Feb 2024 18:54:56 GMT

Are you in UK? If not, it won't activate until you put it in your phone.

Re: Lost SIM New SIM not connecting

Tashbel — Sat, 17 Feb 2024 19:00:47 GMT

Yes I'm in the UK atm, I ordered it on my way back on Thursday, I have had it in since 12pm yesterday (Friday).

Re: Lost SIM New SIM not connecting

Leanne_T — Sun, 18 Feb 2024 07:17:38 GMT

Hi @Tashbel

Thanks for coming to the community.

If the SIM card is not registered, please call us from any other phone on +44 (0)7953 966 150 and the team will get this sorted for you 🙂

Leanne.

Re: Lost SIM New SIM not connecting

Tashbel — Sun, 18 Feb 2024 12:22:16 GMT

Hey

My SIM isn't working so I can't call I don't have access to another phone.

Re: Lost SIM New SIM not connecting

Schockwave — Sun, 18 Feb 2024 12:29:14 GMT

@Tashbel ,if you have something like Skype, you can ring them for free:

08000798586

Re: Lost SIM New SIM not connecting

Tashbel — Mon, 19 Feb 2024 02:42:44 GMT

Hey, I'm having an issue with a replacement sim and can't make a call as this the only the phone i have access to and can't find another way to contact ee

I went on holiday last week and lost my sim, I ordered a new one on my way home and when I got home on the 16th I put the new sim in my phone it is still not working, I keep getting the message "sim not provisioned" and I have no connection what so ever.

Re: Lost SIM New SIM not connecting

Leanne_T — Mon, 19 Feb 2024 08:08:51 GMT

Morning @Tashbel

Thanks for coming back to us.

If you have the EE app and a pay monthly account, can you try logging into the app and select Help, then a Message us option should show to chat to our mobile guides.

If you have a pay as you go account or this option is not showing, you would need to call us from another phone.

Leanne.